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Terms and conditions
Terms and Conditions
Introduction
Who We Are and What We Do
In these Terms & Conditions, references to the “Operator”, “10bet”, “us”, “we”, “our” refer to:
- Gaming products: Ocean Star Limited, a company registered in Malta (registration number C 70956), with registered address at Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
- Sportsbook products: Ocean Star Limited, a company registered in Malta (registration number C 70956), with registered address at Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141 Malta. For customers in the Republic of Ireland using our sportsbook products and placing sports bets, references to the “Operator”, “10bet”, “us”, “we”, “our” means Blue Star Planet Limited, a company registered in Malta (registration number C 70661), with registered address at Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
The Operator is licensed and regulated:
- for Ocean Star Limited: by the Maltese Gaming Authority (MGA) under Licence Number MGA/B2C/331/2016 issued on 1 August 2018
- for Blue Star Planet Limited: in the Republic of Ireland by the Office of the Revenue Commissioners under Remote Bookmaker’s Licence No. 1010917.
All deposits and withdrawals are the sole responsibility of the Operator and the casino product suppliers are solely software providers and have no responsibility towards any Customer for the management of funds or your Customer account.
These Terms & Conditions
These Terms & Conditions apply to you, and are binding upon you, if you Participate at 10bet.
By Participating, you agree that you have read and understood these Terms & Conditions and you acknowledge that these Terms & Conditions shall apply to you.
If you do not agree to any of these Terms & Conditions, you should stop using the Service immediately.
By marking the box labelled “I am at least 18 years old and have read and accept the Terms & Conditions and Privacy Policy” as part of the registration process, you agree to be bound by these Terms & Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Gambling Policy, Player Protection Policy, Betting Rules, Casino and Games Rules, Cash-Out Terms, Pulse Bet Terms, General Promotion Terms and other promotion-specific terms relevant to your Participation.
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
1. Definitions
In these Terms & Conditions:
“10bet” means the brand and all products offered via www.10bet.com both ‘Online’ (accessed via a computer or laptop) and ‘Mobile’ (accessed via a mobile phone or tablet). This includes: Sports, Casino, Live Casino and Games.
“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at 10bet by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with 10bet or for which 10bet has yet to account to the Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses.
“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
“Offering” means any and all games / offerings by 10bet.
“Operator” means the operator of the Website, Ocean Star Limited, with registered address at Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
“Participate” means any of the conduct described in section 4 below, including visiting 10bet, playing on any part of the Offering or using our Website in any manner whatsoever.
“Registered Customer” means a person who has successfully registered an account with us in the manner described in clause 4.2 and the account is considered ‘open’.
“Service” means the availability and provision of the Website that enables you to Participate.
“we/us/our” means the Operator together with (where context permits) its holding companies and associated companies.
“Website” means www.10bet.com
“You/Your”, also referred to as “Customer”, means any person who enters 10bet and Participates in any part of the Offering provided by 10bet.
2. About 10bet and the Protection of Customer Funds
10bet is a brand managed by the Operator, Ocean Star Limited (C70956), a Maltese registered company whose registered address is Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
The Customer ‘Gaming Contract’ is held with the Operator, Ocean Star Limited, and is entered into upon the successful registration of an account at 10bet. All transactions between you and the Operator take place in Great Britain, where the principal servers are based.
All Customer Funds held by the Operator are held separately from the Operator’s funds in accounts separate from its business account. This means that steps have been taken to protect Customer Funds, but that in the event of insolvency there is no absolute guarantee that all funds will be repaid.
3. Your Participation at 10bet
3.1. Restrictions
You may only Participate at 10bet if you are over 18 years of age.
It is illegal to Participate at 10bet if you are under 18 years of age.
You may not Participate at 10bet.com if you are geographically located in Afghanistan, Albania, Algeria, Angola, Armenia, Australia, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Botswana, Brazil, Bulgaria, Burma, Cambodia, Canada, China, Colombia, Croatia, Cyprus, Cuba, Czech Republic, Denmark, Estonia, France and its outlying territories, Ghana, Georgia, Germany, Greece, Greenland, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, India, Israel, Italy, Jamaica, Japan, Kenya, Kosovo, Laos People’s Democratic Republic, Latvia, Lebanon, Libya, Lithuania, Macao, Malaysia, Mali, Mexico, Mongolia, Montenegro, Myanmar, Netherlands, Netherlands Antilles, Nepal, Nicaragua, Nigeria, North Korea, Norway, Panama, Papua New Guinea, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Sweden, Serbia, Sri Lanka, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sudan, Switzerland, Syria, Taiwan, Thailand, Turkey, Uganda, Ukraine, United Kingdom, USA and its outlying territories, Venezuela, Yemen, Vietnam or Zimbabwe. These countries shall be considered “Excluded Territories”.
If You Participate at 10bet from any Excluded Territories, we shall have the right to immediately suspend or close Your account. In case of such account closure, any net winnings from bets or play at 10bet shall be deducted from Your balance in the Main Cash Account and Casino Buy-In and the remaining balance will be refunded to You. We shall not be liable for any losses incurred as a result of such suspension or closure.
It is the Customer’s responsibility to know if their Participation is lawful in their jurisdiction.
Any person who is knowingly in breach of this section 3.1, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in an Excluded Territory is in breach of these Terms & Conditions. You may be committing fraud and may be subject to criminal prosecution.
3.2. Acceptance
By accepting these Terms & Conditions you are fully aware that gambling can be addictive, there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees.
3.3. Risk
By Participating you confirm that you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you agree that you will have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees. Further, you agree that your Participation at 10bet is for your own personal entertainment and non-professional use and that you are acting on your own behalf.
3.4. Eligible Customers
Employees and former employees (less than 3 years ago) of the Operator, its affiliates, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not eligible to Participate at 10bet.
3.5. Verification Checks and Identification Documentation
To register for an account at 10bet, you are required to enter certain personal details during the account registration process, including: first name, surname, address, date of birth, mobile phone number, and gender.
Upon request, you may also be required to send in valid identification documents proving your age and address in order that we may carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offering. You agree to provide all such information as we require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
If, on completion of the age verification process, you are found to be underage, 10bet will return to you any deposits made on the account, having voided all winnings and/or bonuses.
The documents or information requested by us may depend on the jurisdiction where you live. We reserve the right to determine which documents we require in order to carry out our verification checks. Acceptable identification documentation includes, but is not limited to:
- copy of a valid photographic identification document, such as a Passport or Driver’s License;
- copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 6 months); and/or
- copy of a recent credit / debit / bank account statement (note: the account statement must relate to a financial method used and must not be older than 6 months)
The name that you provide 10bet at registration must be identical to that listed on your government issued identification.
In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, 10bet may suspend/terminate the Customer’s account, withhold payment of any monies held in the Customer account, and pass on any necessary information to the relevant authorities.
3.6. Disabling Casino Games or the Sports Product
You may disable either the casino games or the sports product provided to you through the website by contacting Customer Service, with such being applied on an account level. We will endeavour to apply such disablement as soon as practically possible, however, please note that this process takes a reasonable working period to implement. If you find that you can still access any of the casino games or the sports product which you have requested to disable, it is your responsibility to contact us immediately to inform us. If following your request, you wish to reinstate the casino games or the Sports product (as applicable) please contact Customer Service.
We reserve the right at any time disable either the casino games or the sports product provided to you through the website. We may at any time reinstate the casino games or the sports product (as applicable)
3.7. Acceptable Use
You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Service. We are not responsible for any illegal or unauthorised use of the Website or the Service by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
4. Your Account
4.1. Single Account
You may only register and operate a single account with 10bet. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. 10bet may at its sole-discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honoured.
4.2. Accuracy
You are required to keep your registration details up to date at all times. If you change your address, e-mail, phone number or any other contact or personal information, please contact support@10bet.com in order to update your account information. The name that you provide 10bet at registration must be identical to that listed on your government issued identification.
4.3. Password
The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. Any actions carried out through your account will stand if your user name and password have been entered correctly. 10bet can bear no responsibility for unauthorized use or misuse of personal details.
4.4. Verification of Bank Details
If you use a credit/debit card and/or a financial/bank account for transactions at 10bet, the account/cardholder’s name MUST be the same as the name you used when registering a 10bet account. Should the name you registered on the 10bet account and the name that appears on your credit/debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, we recommend that you contact support@10bet.com for details regarding our verification process.
4.5. No liability
10bet shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.
4.6. Dormant / Inactive Accounts
10bet will consider an account to be dormant/inactive after a period of 12 months since the last account login. 10bet shall endeavor to contact the Customer prior to designating an account as Dormant. In case no response is received from the Customer within 30 days of the date on which 10bet has attempted to contact the Customer, the account will be designated as Dormant.
Once your Customer account has been designated as a Dormant account, 10bet shall be entitled to charge you a monthly administration fee of €10 (or the equivalent value of the Customer’s chosen currency) (the “Administrative Fee”). The first Administrative Fee will be charged at the end of the 12th month after the last account login was recorded. 10bet will cease the deduction of any Administrative Fee should the Customer login into his account during the Dormancy period.
4.7. Account Transfers
The transfer of funds between individual accounts is strictly prohibited. It is prohibited for Customers to sell, transfer and/or acquire accounts to/from other Customers.
4.8. Interest
Any funds held in your Customer account shall not attract interest.
4.9. Account Suspension
10bet reserves the right to suspend, close or terminate your Customer account at its sole discretion, should you be suspected of:
- having unlawfully obtained winnings; or
- having violated these Terms & Conditions.
You will be notified of 10bet’s decision via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the Malta Gaming Authority, as appropriate. During any suspension period, it will not be possible for you to unlock the account.
4.10. Account Closure and Temporary Suspension
If you wish to close your Customer account, please contact support@10bet.com for assistance. Our Cooling-Off and Exclusion procedures are summarised at clause 9.2 of these Terms & Conditions and are set out in detail in our Responsible Gambling Policy.
4.11. Change
10bet reserves the right to suspend, modify or remove or add content to the Website or Services at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Services and you shall have no claims against 10bet in such regard.
5. Deposits and Withdrawals
5.1. Identification Checks
10bet must successfully receive and verify your identification documents, either via internal means or a third party, before you can make a Withdrawal from your account.
5.2. Credit Checks
10bet reserves the right to run external verification checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
5.3. Records
It is the cardholder’s responsibility to retain copies of transaction records and these Terms & Conditions as updated from time-to-time.
5.4. Withdrawals
The minimum withdrawal amount and the time that the withdrawal will take to process, are dependent on the payment method selected, as shown on our Withdrawal page. Further, these time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.
Withdrawals may only be processed from your Main Cash Account. Any withdrawals from your Casino Buy-In can only be made by first transferring your withdrawal amount to your Main Cash Account and then requesting the withdrawal be processed from the Main Cash Account. Please note however that any transfer of funds from the Casino Buy-In to the Main Cash Account will be considered a Withdrawal from the Casino Buy-In and may consequently result in the forfeiture or voidance of Casino product bonuses and promotions.
All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in section 4.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the Customer account held with 10bet must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name as used during registration of the Customer account. 10bet reserves the right to require the use of the same payment method for withdrawal as was used to deposit, or a specific payment method at our own discretion.
Please note that withdrawals may experience a slight delay due to our identity verification process and certain deposit methods will require additional verification at time of Withdrawal. In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds.
Where applicable, 10bet may, at its sole discretion, reverse/refund a Customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.
10bet.com limits the amount of maximum winnings you may accrue to €100,000 or currency equivalents in one day (24 hours). The Maximum total withdrawal amount from all available products within a 30-day time period is €100,000 (or currency equivalent). Withdrawals of Casino or Games winnings or funds deriving from such are limited to €10,000 per seven days.
Bank Wire payments are executed in EUR. It is customer’s responsibility to submit such payments to bank accounts that can accept transactions in the aforementioned currencies.
One credit/debit card or bank transfer withdrawal a month (30 consecutive days) is processed without an additional operational fee. Additional credit/debit card or bank transfer withdrawals might be charged an additional operational fee of €5.
In circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the amount of their deposited funds at least three (3) times prior to the withdrawal request, then 10bet may, at its sole discretion, charge a withdrawal fee of up to 8 % of the requested withdrawal amount.
5.5. Deposits
The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as shown on our Deposit page. Further, these time frames are indicative of the regular timescale for deposit confirmation in business days and represent estimates only.
In accordance with our anti-money laundering obligations, we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information and/or documentation is not viewed as satisfactory, 10bet may suspend/terminate the Customer’s account and pass on any necessary information to the relevant authorities.
5.6. Updating Payment Details
Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting support@10bet.com.
5.7. Error
Should funds be credited to a Customer's account or credited to a financial account and/or credit/debit card in error, it is the Customer's responsibility to notify 10bet of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to 10bet. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.
5.8. Refunds
Refunds may be given in case of exceptional circumstances and shall be given solely at the discretion of 10bet.
6. Promotion Terms
6.1. Separate Terms and Conditions
10bet may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.
10bet's promotion terms, which comprise part of these Terms & Conditions, may be found at:
In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail.
6.2. Right to Rescind
10bet reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
7. Privacy Policy
10bet is committed to protecting and respecting your privacy. Further, the Operator complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend that you review our Privacy Policy.
Our Privacy Policy is inseparably linked to these Terms & Conditions and its acceptance is a prerequisite to account registration.
By agreeing to the migration of an existing account from another brand to the Operator, you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.
You hereby consent to receive marketing communications from the Operator in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting support@10bet.com.
8. Responsible Gambling
8.1. Policy
10bet is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, 10bet actively supports responsible gaming and encourages its Customers to make use of a variety of responsible gaming features so as to better manage their Customer account.
We refer to you our Responsible Gambling Policy for full details.
8.2. Self-Exclusion
You may, at any time, request a Self-Exclusion from 10bet. To view the various Self-Exclusion options available, please refer to our Responsible Gambling Policy.
10bet is committed to providing excellent customer service. As part of that pledge, 10bet is committed to supporting responsible gambling. Although 10bet will use all reasonable endeavours to enforce its responsible gambling policies, 10bet does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website or Service with the intention of deliberately avoiding the relevant measures in place and/or 10bet is unable to enforce its measures/policies for reasons outside of 10bet’s reasonable control.
9. Player Protection Policy
We want to ensure that you enjoy your experience at 10bet in a safe and responsible manner. 10bet will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.
10.Intellectual Property
You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Offering and the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
11. No Warranty, Malfunctions, Errors, Viruses and Service Suspension
11.1. No warranties
The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.
11.2. Service Suspension and System Malfunctions
We shall not be liable for any computer malfunctions, system malfunctions, failure of telecommunications services or internet connections, nor attempts by you to participate at 10bet by methods, means or ways not intended by us.
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
In the event of service suspension and/or system malfunction, all bets that have been confirmed on the betting slip, which have been placed in accordance with these Terms & Conditions and/or have not been placed fraudulently ("Confirmed Bets"), will not be voided by us.
Other than with respect to Confirmed Bets, in the event of a service suspension and/or system malfunction, we may void any bets and/or payouts. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of a system malfunction and/or virus.
Other than with respect to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
11.3. Errors and Viruses
A virus and/or error (including without limitation as a result of any technical or human error) voids all payouts and we may void any or all bets. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of such error and/or virus.
If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error) we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
11.4. Television and Other BroadcastsFurther, live television and other broadcasts which are provided to you as part of any 10bet offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.
11.5. Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
12. Customer Service and Customer Complaints
12.1. Customer Service
You may contact Customer Service at any time by the following means:
- E-mail: support@10bet.com
- Telephone: for all countries (excluding Ireland) +44 800 520 0079, for Ireland: +353 14-372-476
- LiveChat
- Post: Ocean Star Limited, Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
12.2. Submission of Complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:
- E-mail: resolutioncentre@10bet.com
- Post: Ocean Star Limited, Dragonara Business Centre 5th Floor, Dragonara Road St. Julians STJ3141, Malta.
12.3. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with 10bet (including a Complaint):
- your username;
- your first name and surname, as registered on your Customer account;
- a detailed explanation of the complaint/claim; and
- any specific dates and times associated with the complaint/claim (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner.
We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days. An extension may be applied if the issue is complex, in which case we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one, in which case it may take up to 10 additional days for us to send you a response.
If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to one of our nominated ADR provider (see section 13).
12.4. Collusion
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet via the means of communication listed in the above Customer Complaints procedure (set out at section 12).
13. Alternative Dispute Resolution (ADR)
If, at the conclusion of the Customer Complaint process (outlined in section 12), you do not consider that 10bet has settled the dispute, you may refer the dispute to eCOGRA, our ADR provider. The dispute may be submitted using the eCOGRA website which can be found at www.ecogra.org/forms/adr-dispute-step-1.
Alternatively, you can refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/consumers/odr/main), which will then forward it on to the relevant ADR entity.
The nominated ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:
- the Customer has been through 10bet’s own internal Customer Complaint process (set out in section 12); and
- a deadlock regarding the resolution exists.
ADR is a free of charge service. The ultimate resolution of the ADR shall be binding upon both 10bet and the Customer who referred the dispute.
14. Indemnity and Limitation of Liability
14.1. Indemnity
You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
- Visiting, use or re-use of the Website;
- Use or re-use of the Website by means of telecommunication services;
- Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
- Entry to, or use or re-use of the Website server;
- Facilitating or making a deposit into your account at 10bet;
- Wagering or gaming at 10bet through any delivery mechanism offered; and
- Acceptance and use of any winnings or prize at or from 10bet.
14.2. Limitation of Liability
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
14.3. Links
10bet shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Websites or via the Services.
14.4. Negligence
Nothing in these Terms & Conditions will operate so as to exclude any liability of the Operator for fraud, death or personal injury that is caused by the Operator’s negligence.
15. 10bet Not a Financial Institution
15.1. No legal or tax advice
10bet does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
15.2. No arbitrage
You are strictly prohibited from utilising 10bet and it systems to facilitate arbitrage through currency exchange transactions. Where 10bet deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
15.3. Anti-Money Laundering
Customers are strictly prohibited from using 10bet and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If 10bet suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to 10bet will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, 10bet is under no obligation to refund to you any money that may be in your account. In addition 10bet shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any 10bet investigation into such activity.
16. Termination/Suspension of Account
16.1. We shall be entitled to close your Customer account for any reason whatsoever at any time without notifying you. Any balance in your Main Cash Account or Casino Buy-In at the time of such closure or any closure under Section 16.3 below will be credited to your credit/debit card or financial account, except that:
- if you have engaged in illegal activity, we will be under no obligation to refund to you any money that may be in your Main Cash Account or Casino Buy-In; and
- if we discover or have reasonable grounds to believe that you have participated in any Prohibited Activity then we reserve the right to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposits, winnings, bonuses, and/or any other amounts) that are attributable to that Prohibited Activity.
16.2. In the circumstances described in 16.1(a) and (b) above, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
16.3. We may close or suspend your account where we have reasonable grounds to believe that you have engaged or are likely to engage in any of the following activities (each, a "Prohibited Activity"):
- If you have deliberately or fraudulently opened more than one active account at 10bet;
- If the name registered on your 10bet account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on the said 10bet account;
- You become bankrupt;
- If you deliberately or fraudulently provide incorrect or misleading information while registering a 10bet Customer account;
- If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
- If you are located in any Excluded Territory;
- If you have allowed or permitted someone else to Participate using your 10bet Customer account;
- If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
- If 10bet has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;
- If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
- If it is determined by 10bet (acting reasonably) that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system;
- If you otherwise materially breach these Terms and Conditions.
16.4. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.
16.5. We reserve the right to void any unsettled bets if your Account is closed in accordance with clause 16.3. Any unsettled bets at the point of closure of your Account for any other reason will stand and be settled in accordance with the terms of the bet.
17. Other
17.1. Governing Law and Jurisdiction
These Terms & Conditions are governed by, and interpreted in accordance with, the laws of Malta and you irrevocably submit to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions. In circumstances where these Terms & Conditions are presented in a language other than English, the English language version of these Terms & Conditions shall always prevail.
17.2. Entire Agreement
These Terms & Conditions represent the complete, final and exclusive agreement between you and 10bet and supersede and merge all prior agreements, representations and understandings between you and 10bet in regard to your Participation at 10bet.
17.3. Amendments to Term & Conditions
10bet hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to our Terms & Conditions will appear upon a Customer’s next login to the 10bet Website and the Customer is required to accept the changes to the Terms & Conditions before being able to continue to Participate at 10bet.
17.4. Final Decision
In the event of a discrepancy between the result showing on the Website or Offering and the 10bet server software, the result showing on the 10bet server software shall be the official and governing result.
17.5. Tax
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from 10bet.
17.6. Force Majeure
10bet shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside of our reasonable control.
17.7. No agency
Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
17.8. Severability
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, 10bet’s original intent.
17.9. Explanation of Terms and Conditions
We consider these Terms & Conditions to be open and fair. Should you need any explanation regarding these or any other part of our Service, please contact support@10bet.com.
The English version of these Terms & Conditions and English versions of any terms and conditions take priority over the versions in other languages.
The Terms & Conditions prevail over any communication via email, chat or phone.
Please note that all correspondence and telephone calls may be recorded.
17.10. Assignment
These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
17.11. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the company, your Customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.
Last Revision: 01 March 2023 (Version: #43)
Download Terms & ConditionsResponsible gambling
10bet Responsible gambling policy
At 10bet, we are committed to providing our Customers with the most enjoyable gambling experience possible, but we also recognise that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have put numerous measures in place to assist you.
1. Gambling self-assessment
If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you to find out:
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone- even the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you lost interest in your family, friends or hobbies because of your gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or feel that you are likely to harm yourself because of your gambling?
The more you answered ‘yes’ to these questions, the more likely you are to have a serious gambling problem.
To speak to someone about this, you can contact Customer service or there are a number of Support Organisations available to help with free and independent advice.
2. Support organisations
If you or someone you know has a gambling problem we advise that you consider assistance from one of these recognised organisations:
Gamblers anonymous
Website: www.gamblersanonymous.org
Gambling therapy
Website: www.gamblingtherapy.org
3. Staying in control
We at 10bet encourage our Customers to actively participate in the management of their gambling account, so we offer a variety of responsible gaming features.
3.1. Set financial limits
This facility allows you to manage the amount of money that you can deposit using your account.
To help you set limits that are right for you, think about these questions
- How big a loss are you prepared to accept, before you start gambling?
- How often do you play?
- How long is your average gaming session?
Use your answers to determine how much you would like to allow yourself to deposit per day, per week or per month.
Financial limits may be set for the following periods:
- Daily – calculated on a 24-hour basis
- Weekly – calculated on a 7-day basis
- Monthly – calculated on a 30-day basis
At your request, financial limits may be decreased, increased or removed entirely. An increase or complete removal of financial limits will only take effect after a 24-hour cooling-off period has elapsed, whilst a decrease to your financial limits will come into effect immediately. You may only have one deposit limit in place at a time.
When you first register an account at 10bet, you will be presented with the opportunity to set daily, weekly and monthly financial limits. You can then set or adjust the financial limit settings yourself either via the Details/Limits feature within the Website or by contacting Customer service.
3.2. Reality check
The Reality check facility for provides for a Reality check to be shown on the screen within your gaming session at a frequency of once per hour.
The Reality check shall contain the following information:
- the time which has elapsed since the beginning of your gaming session
- a link to the customer’s transactions and betting history
- the Customer needs to confirm that he has read the message
- The Customer is provided with the option to logout or continue playing
- The Customer is provided with the option to set another time limit from a drop down menu.
Please note that when you are playing casino products provided by iSoftbet, the Reality check shall not be shown on the screen within your gaming session.
3.3. Stop gambling – self-exclusion
If you feel that your gambling has become problematic, you have the ability to self-exclude yourself either via the automated self-exclusion feature within the Website in ‘My account’ or by contacting Customer service and requesting a self-exclusion period be applied to your account. You may self-exclude yourself by designating the period via a calendar or alternatively, permanently.
Please note that if you commence the self-exclusion process through the automated self-exclusion feature on our Website, the self-exclusion will not take effect until you click on the link in the confirmation email sent to your email address registered with 10bet, immediately after your request has been initiated. The link in the confirmation email (or in the case where automated self-exclusion has been requested more than once, the link in the most recent confirmation email) will expire after 48 hours, after which you may either recommence the automated self-exclusion process through our Website, or contact Customer Service for the self-exclusion to be immediately applied.
We will endeavour to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.
During self-exclusion you shall not have access to remote gambling services at all. It will be only possible to revoke Self-exclusion upon written request (and thereafter only after 24 hours has elapsed from the acceptance of your revoke request for a definite period of self-exclusion and only after 7 days has elapsed from the acceptance of your revoke request for an indefinite period of self-exclusion). 10bet will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, we will mark you as an individual to whom marketing materials must not be sent within no more than 24 hours of receiving the completed self-exclusion notification.
If you enter into a self-exclusion, any funds held in your Casino Buy-In Account and/or Main Cash Account shall be returned to you. The minimum return amount shall be one (1) euro. Any unsettled bets with 10bet at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.
Should you decide to self-exclude from 10bet, we will automatically apply the self-exclusion to all other of your Customer accounts held with other brands managed by Ocean Star Limited, the Operator of 10bet. We strongly recommend that you also seek exclusion from all other betting operators you have an account with.
At the conclusion of your chosen self-exclusion period, your access to remote gambling services (depositing and wagering) shall be automatically reinstated.
We also suggest that if you use social media channels, you should take steps to ensure that you don’t receive our news or updates. We recommend that, during a period of self-exclusion, you seek additional support and advice from one of the Support Organisations (set out at section 2 above).
3.4. Activity Statement
Information relating to your gaming, including your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions at 10bet can be viewed via the Details/Limits feature within the Website or by contacting Customer service.
3.5. Inactive Accounts
In case you have not logged in a period of 30 months, your account will be automatically closed and all funds in your balance account will be remitted to your bank account.
Player protection policy
1. Protection of minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the internet, 10bet encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
10bet offers the following tips for parents:
- Keep your 10bet Username and password safe.
- Do not leave your computer unattended when logged in to your 10bet account.
- Do not allow persons under 18 to participate in any gambling activity.
- Keep your credit/debit cards and other financial account details out of reach of children.
- Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors.
- Do not use the “Remember Me” feature if you access 10bet from a shared computer, especially if you share your computer with children.
- Educate your children about the illegality and the potential damage caused by underage gambling.
- Take particular care regarding the use by minors of all electronic and mobile devices.
- Make use of filtering software to prevent your children from accessing inappropriate material, including gambling sites.
Underage gambling is not only illegal, but can also result in early gambling dependency and substantial gambling debts incurred by unsupervised children.
So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, 10bet recommends that you restrict their access to our Website by using one of the below services:
Netnanny.com - filtering software that protects children from inappropriate web content.
Cybersitter.com - filtering software which allows parents to add their own sites to block.
betterinternetforkids.eu - a website which is co-funded by the EU and provides information about internet filter software and also offers a free test version.
Other important tips:
Make sure that the decision to gamble is your own personal choice.
We suggest that you don’t gamble if:
- it interferes with your daily responsibilities;
- you are being treated or are in recovery for a dependency;
- you are under the influence of alcohol or any other substance;
- you are attempting to win back previous losses; or
- your primary purpose is to recoup your debt with your winnings.
2. Rules of play
Before you start gaming at 10bet, we recommend that you familiarise yourself with the rules of the games and, in the case of our Casino, try our “Practice Play” mode.
3. Colluding
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet by contacting Customer Service immediately.
4. Customer service and customer complaints
4.1. Customer service
You may contact Customer Service at any time by the following means:
- E-mail: support@10bet.com
- Telephone : for all countries (excluding Ireland) +44 800 520 0079, for Ireland: +353 14-372-476
- LiveChat
- Post: Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
4.2. Submission of complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:
- E-mail: resolutioncentre@10bet.com
- Post: Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
4.3. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with 10bet (including a complaint):
- your username/account number;
- your first name and surname, as registered on your Customer account;
- a detailed explanation of the complaint/claim; and
- any specific dates and times associated with the complaint/claim (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to an ADR provider.
5. Alternative Dispute Resolution (ADR)
If, at the conclusion of the customer complaint process (outlined in section 4), you do not consider that 10bet has settled the dispute, you may refer the dispute to eCOGRA, our ADR provider. The dispute may be submitted using the eCOGRA website which can be found at www.ecogra.org/forms/adr-dispute-step-1.
Alternatively, you can refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform (https://ec.europa.eu/consumers/odr/main), which will then forward it on to the relevant ADR entity.
The nominated ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:
- the Customer has been through 10bet’s own internal Customer Complaint process (set out in section 4); and
- a deadlock regarding the resolution exists.
ADR is a free of charge service. The ultimate resolution of the ADR shall be binding upon both 10bet and the Customer who referred the dispute.
Last Revision: 27 January 2023 (Version: #27)
Promotions terms
10bet General Promotion Rules
- These 10bet General Promotional Rules, Sports Bonus Terms, Free Bet Terms and Non-Deposit Bonus Terms are inseparably linked to our Terms & Conditions, of which they form a part, and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
- All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Skrill and etc.), shared electronic device (e.g. school, public library, workplace, mobile phone) and shared IP.
- A Customer’s total Account Balance is comprised of the aggregate of their Main Cash Account, Casino Buy-In Account, Sports Bonus Account and Casino Bonus Account. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place wagers on “Sports” and “Live Betting” products and funds from the Casino Bonus Account can be used to place wagers on “Casino” products.
- Any withdrawal of funds may result in the forfeiture or voidance of Casino product bonuses and promotions.
- Any sports wagers made are deducted from the Main Cash Account first and any casino wagers are deducted from the Casino Buy-In Account first, as the case may be. Real money funds will always be used to place wagers/bets before bonus funds.
- Unless otherwise specified, all bonus and promotion offers are only redeemable once per Customer and a Customer may have no more than one active Casino bonus and one active Sports bonus on his account at any given time.
- When: (1) you have no open bets; (2) the remaining balance of your Sports Bonus Account is less than €1.00; and (3) your total sports balance is also less than €1.00; then the balance of your Sports Bonus Account shall automatically be transferred to your Main Cash Account. This will have the effect of removing the active Sports bonus from your account so that you can take up another promotion.
- Any bonus and any associated winnings will be automatically removed from a Customer's account upon the Customer requesting a Withdrawal before meeting the rollover or eligibility requirements of the applicable bonus.
- Cashed-Out bets shall not contribute to meeting the rollover or eligibility requirements of any Sports promotion.
- If you wish to find out how much rollover requirement remains in respect of a given bonus, please contact support@10bet.com.
- If you wish to cancel an active bonus, please contact support@10bet.com. Please note that in such circumstances, any amount (in the Casino Bonus Account or Sports Bonus Account, as the case may be) attributable to the active bonus will be removed, including any associated winnings.
- All 10bet bonuses and promotions are intended for recreational players and 10bet may, in its sole discretion, limit the eligibility of Customers to participate in all or part of any promotion. 10bet reserves the right to request identification verification documents, including a photograph of the Customer with his identification document, prior to crediting a bonus to a Customer’s account.
- 10bet reserves the right to cancel the bonus eligibility, bonus amount and any associated bonus winnings of a customer or a group of customers following suspicious common betting patterns that could result in generating guaranteed profit and/or guaranteed bonus eligibility. This suspicious activity might include, without being limited to, common betting patterns across identical events/markets/selections that could be identified in one or across several accounts.
- Without derogating from anything stated herein, detection of an apparent relation between users, common betting pattern or any other abusive betting strategic which unfairly exploits or manipulates one or more bonuses or promotions offered by 10bet (to be determined at 10bet’s sole discretion) may result in the cancellation of the applicable promotion and any associated winnings, and may further result in the irreversible suspension of promotion and bonus eligibility.
- 10bet reserves the right to amend, cancel, reclaim or refuse any promotion at our discretion.
- All management decisions are final.
- Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five (5) times before the funds in your Sport Bonus Account are transferred to the Main Cash Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited.
- Unless otherwise specified, to fulfil the bonus rollover requirements, all wagers must be made on odds of at least 3/5 (1.60) or higher, excluding any type of handicap (except 3Way Handicap), Forecast/Tricast and on Over/Under bets.
- Bets will only count towards rollover requirements once they have been finally settled.
- Any bet ‘win’ resulting from funds wagered from the Main Cash Account is credited into the Main Cash Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stake and winnings) exceeding the initial deposit amount, are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements.
- Any bet profit resulting from mixed Main Cash Account and Sports Bonus Account funds wagered, is credited into the Sports Bonus Account as ‘stake and winnings’ and is subject to the remaining applicable bonus roll-over requirements.
- Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Main Cash Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, should a Withdrawal from the Main Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited.
- In circumstances where Customers transfer funds from their Main Cash Account to their Casino Buy-In Account and the amount of such funds is not thereafter wagered at least twice before being transferred back to the Customer’s Main Cash Account, 10bet may confiscate such funds, if such transfer patterns are deemed, at its sole discretion, as irregular gameplay and/or bonus manipulation.
- Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus awarded ten (10) times before the funds in your Sports Bonus Account are transferred to the Main Cash Account and a Withdrawal of any of these funds may be made.
- The maximum withdrawable winnings from a Sports No-Deposit Bonus shall be five times (5X) the amount of the Sports No-Deposit Bonus credited to the Customer’s account.
- Any winnings from No-Deposit Bonus credited to a Customer’s Sports Cash Account may only be the subject of a Withdrawal upon the Customer making a deposit into his Main Cash Account no less than the amount of the Sports No-Deposit Bonus from which the winnings were derived.
- Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer’s Main Cash Account, and are withdrawable. The Free Bet amount shall not be stake-returned.
- A Free Bet shall only be valid on specified bet types, sports, leagues or events – as stated in the specific promotion terms.
- No Free Bet may be used in portions. For example, if a €10 Free Bet is used for a €5 bet, then the unused €5 shall be forfeited.
- The Free Bet shall always be used prior to real money funds from the Main Cash Account - for example, if a customer is placing a €20 bet and selects a €10 Free Bet token, while having a balance of €100 in his Main Cash Account, then the total amount of the Free Bet will be used (€10) and €10 will be drawn from the Main Cash Account.
- Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
- Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet.
- Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet, when such conditions are considered for lost bets only or for missed selections in an accumulator.
- If a bet which contributed to the eligibility of a Free Bet has been cancelled, 10Bet reserves the right to remove the Free Bet from the Customer’s account and shall, in its sole discretion, determine whether the Customer may be eligible for the promotion again.
- If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited.
- Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet.
- Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
- Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.
- Unless otherwise specified, you must rollover the amount of Casino Bonus funds thirty (30) times before the funds in your Casino Bonus Account are transferred to the Casino Buy-In Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, Customers must meet the rollover requirements within 15 days of the bonus being taken up.
- Stakes from all game categories on the 10Bet ‘Casino’ product will contribute towards the rollover requirements. However, some game categories will contribute towards roll-over requirements more than others.
- The contributing percentages are as follows:
Game Category Stake % Contribution Slots (all varieties) 100% Progressive Slots 100% Scratch Cards 100% Arcades 100% Keno 100% Roulette (all varieties) 20% Sic Bo 20% Dream Catcher 20% Card Games 10% Blackjack (all varieties excluding Blackjack Surrender) 10% Video Poker 5% Russian Poker 5% Baccarat (all varieties) 0% Craps 0% Live Football Studio 0%
Examples: - A bet of €5 in Slots will be calculated as €5 for wagering requirements.
- A bet of €5 in Roulette will be calculated as €1 for wagering requirements.
- A bet of €5 in Blackjack will be calculated as €0.5 for wagering requirements.
- Any win resulting from funds gambled from the Casino Buy-In Account are credited into the Casino Buy-In Account as 'stakes and winnings' up to the amount of the initial deposit used to claim the bonus. Any further realised gains (stake and winnings) exceeding the initial deposit amount, are credited to the Casino Bonus Account and continue to be subject to the remaining applicable rollover requirements.
- Winnings resulting from wagers made from the Casino Bonus Account are credited back to the Casino Bonus Account. Any profit resulting from mixed Casino Buy-In Account and Casino Bonus Account funds gambled, shall be credited into the Casino Bonus Account as ‘stake and winnings’ and is subject to the remaining applicable bonus rollover requirements.
- Any Casino bonus amount awarded shall be available for wagering purposes only. The amount of such bonus funds shall be automatically deducted from the Customer's account upon satisfaction of the rollover requirements, unless specifically stated otherwise.
- The following Casino games are excluded from bet placement if you have a Casino bonus balance: Blood Suckers; Blood Suckers 2; Simsalabim; Zombies; Dead or Alive; Big Bad Wolf; Northern Sky; Beautiful Bones; Big Bang; Castle Builder; Castle Builder II; Champion of the Track; EggOMatic; Peek a Boo; Stardust; The Wishmaster; Tower Quest; GEMiX; Gunslinger; Pearls of India; Rage to Riches; Eye of the kraken; Lucky Angler; Robin Hood; Tomb Raider Secret of the Sword; Scrooge; Untamed Giant Panda; Cool Buck 5 Reel; Vampire: The Masquerade - Las Vegas; Dragon's Myth; Forsaken Kingdom; Jekyll & Mr. Hyde. This applies to any other Casino games which are technically restricted from bet placement while a Casino bonus is active.
- Casino bonus rollover requirements are removed only upon the cancellation or expiration of the applicable bonus. When the remaining balance of your Casino Bonus Account is less than €2.00 and your total casino balance is also less than €2.00, the balance of your Casino Bonus Account shall automatically be transferred from your Casino Bonus Account to your Casino Buy-In Account. This will have the effect of removing the active Casino bonus from your account so that you can take up another promotion. In the event that Customer makes subsequent deposits into his Casino Buy-In Account while still having a balance in his Casino Bonus Account (greater than €0.00) the Customer shall contact support@10bet.com and ensure that the funds in his Casino Bonus Account are cleared from his balance prior to placing bets – otherwise, the initial bonus rollover requirements shall remain valid.
- Before any Withdrawal is processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets (on table games, likelihood of return on wager is greater than 95%) or hedge betting, shall all be considered irregular gaming for the purpose of meeting any roll-over requirements. Other examples of irregular game play include but are not limited to placing bets from Casino Bonus Account on table games or video poker, and upon winning more than twice the value of the bonus credited to their account, switching to play slot games until the bonus roll-over requirements have been met. Should 10bet deem, at its sole discretion, that irregular game play has occurred, it reserves the right to withhold any Withdrawals and/or confiscate any associated winnings.
- Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same game using accredited bonus funds in an effort to reach a guaranteed profit, 10bet reserves the right to make all wagers void and suspend relevant accounts.
- 10bet considers all of the above General Promotional Rules, and Sports and Casino terms to be fair. Should you require any clarification or advice regarding them, please contact support@10bet.com.
- The maximum winnings from a Casino No-Deposit Bonus shall be ten times (10X) the amount of the Casino No-Deposit Bonus credited to the Customer’s account. Any winnings’ amount above this limit will be deducted following the completion of the rollover requirement.
- Unless otherwise specified, you must rollover the amount of Casino No-Deposit Bonus funds fifty (50) times before the funds in your Casino Bonus Account are transferred to the Casino Buy-In Account and a Withdrawal of any of these funds may be made.
- Any winnings from Casino No-Deposit Bonus credited to a Customer’s Casino Cash Account may only be the subject of a Withdrawal upon the Customer making a deposit into his Casino Cash Account no less than the amount of the Casino No-Deposit Bonus from which the winnings were derived.
- Customers must make a deposit of at least €10 before they can withdraw any winnings associated with a No-Deposit Bonus
- Any winnings from the Free Spins shall be credited to the Customer’s Casino Buy-In Account, with no rollover requirement. The value of the Free Spin shall not be stake-returned.
- The maximum withdrawable winnings from Free Spin, credited as a result of a single promotion, shall be €50. For example, if 50 Free Spins are credited together, then the maximum cumulative withdrawable winnings shall be €50.
- Customers must make a deposit of at least €10 before they can withdraw any winnings associated with Free Spins.
Sports Bonus Terms
Sports No-Deposit Bonus
Free Bet
Casino Bonus Terms
Casino No-Deposit Bonus
Free Spins
Last Revision: 16 March 2020 (Version: #15)
Privacy policy
10bet Privacy Policy
10bet, which includes all of the entities specified below under “The Group” section, including its affiliates (collectively, the " Company"), offers online gambling services, such as casino, and sports gambling (collectively, the “Services”) via its own in-house brands (each, an "In-House Brand"; together with the Company: “Group”, " we", " our" or " us").
The Group is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”) in compliance with the General Data Protection Regulation (GDPR). Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information/Data.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group’s websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.
1. The Group and the Data Controllers
The Group and the Data Controllers includes and ares the following companies: Water Tree Limited, Blue Star Planet Limited and Ocean Star Limited.
The Group provides the Services through the following applications and platforms (collectively the “Platforms”):
- This internet website, including any subdomains and any affiliated websites;
- Downloadable applications and software ("Software"), such as native applications which are distributed through mobile application stores, as well as PC and Mac desktop software which can be downloaded to your computer;
- Non-downloadable online applications (e.g. flash applications, HTML5 applications, etc.); and
- Facebook applications.
2. Privacy Principles
The Group follows the rules of GDPR. This means that whenever we handle your personal data, we always follow the GDPR principles:
- Lawfulness, fairness and transparency
- Purpose limitation
- Data minimisation
- Accuracy
- Storage limitation
- Integrity and confidentiality
- Accountability
3. Why we Collect Personal Information
We need to process your personal information in order to provide you with our services. We will only ever ask you for the smallest amount of information that we need and we only ever use it for lawful purposes. We never sell your information to anyone else.
4. What information we collect?
We collect two types of information from our Users:
-
Personal Information
The first type of information is information that identifies or may reasonably identify an individual with reasonable effort (“ Personal Information”). Personal Information that is being gathered may consist of the following:
- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know Your Client("KYC") and Anti-Money Laundering ("AML") regulatory requirements, such as your source of funds and source of wealth. Some of the information we process about you is necessary for us to meet the legal and regulatory obligations that we have as a gambling company. This includes licensing requirements, responsible gaming obligations and Anti Money Laundering (AML) Regulations.
- Governmental- issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings, as well as participation in promotions, draws or contests. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our Service, in order to ensure a responsible gaming environment and as required by law.
- Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases etc.), payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information that you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games. This includes information you are willing to share with us for the purpose of improving and developing our relationship with you, as well as for maintaining your satisfaction from our Services. Please note that communications with our Users (including our The Ten Club bettors) can take place via a variety of channels, including through third party messaging apps.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI and, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We record or monitor telephone calls the following purposes:
- Dispute resolution, exercise and establishment of legal claims;
- Customer service (such as ensuring quality monitoring and assurance, operational efficiency, ensuring that quality standards are met in terms of support performance and Users' satisfaction, etc.);
- Compliance monitoring;
- Training purposes;
- Detecting and preventing crime or fraudulent activities.
- Events: during our events, we conduct interview and take photos and videos, which may feature attendees, speakers, sponsors or exhibitors. Where photos and videos are taken that feature you as an attendee, speaker, sponsor or exhibitor, we may use those photos and videos for promotional purposes. We may also use your interview for promotional purposes (such as by quoting you). Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
- In addition, when using the Services, you may be able via your social network to "Invite a Friend" to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as: name, email address, phone number and date of birth. We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information that is relevant to the provision of the Services, as well as information that is gathered in order to verify your identity and prevent fraudulent or illegal activity.
Non-personal information
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and
keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you including the following:
- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
- Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
- Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.
5. Conditions for Processing Personal Information
We will process your Personal Information for a variety of reasons, each of which is prescribed by relevant data protection laws, based on the following lawful grounds:
- Fulfillment of a contract, compliance with a legal obligation It is necessary for us to process your Personal Information where it is necessary for the performance of a contract (such as for the User Agreement) or in order for us to comply with our various legal and/or regulatory responsibilities, including, but not limited to, complying with the conditions of our gambling licenses and complying with any AML and KYC legislation.
- Legitimate interests We also process your Personal Information where we deem such processing to be in our (or a third party's) legitimate interests and provided always that such processing will not prejudice your interests, rights, and freedoms. Examples of us processing in accordance with legitimate interests would include: (i) where we disclose your Personal Information to anyone or more of our associate/subsidiary companies following a restructure or for internal administrative purposes; (ii) detection and retention of information pertaining to those with responsible gambling issues; (iii) processing for the purposes of ensuring network and information security, including preventing unauthorized access to our electronic communications network; (iv) safeguarding the integrity of our Services by combatting, reporting and sharing information related to suspicious betting patterns or fraudulent activities; (v) adhering to regulatory and statutory requirements; (vi) devising a tailored reward scheme for players; and (vii) sharing personal information with our advisers and professional services providers (such as auditors) for ensuring our compliance with regulatory requirements and industry best practices.
- Consent Our processing of your Personal Information will primarily be necessary for us to provide you with the Services. However, on certain occasions, we may ask for your consent to processing Personal Information. In these instances, your Personal Information will be processed in accordance with such consent and you will be able to withdraw this consent in writing at any time.
- Special Categories of Personal Our processing of your Personal Information may also involve special categories of personal data, such as your racial or ethnic origin (as defined under Article 9 of the GDPR). We will process such information, as well as disclose it to competent authorities (such as licensing bodies or law enforcement bodies), where it is necessary for the following purposes (to the extent permissible by applicable law): (i) prevention or detection of an unlawful act, (i) prevention of dishonesty, malpractice or other seriously improper conduct, provided that obtaining your consent may prejudice those purposes. In addition, we may process and disclose such information where it is necessary for the purposes of safeguarding your (or others’) economic well-being (such as detection and retention of information pertaining to those with responsible gambling issues).
- Vital Interest We may process your Personal Information if it is necessary in order to protect your vital interests or the vital interests of another natural person, such as to prevent physical harm or threats that pose a risk of injury or other damage to the health of an individual.
- Public Task On certain occasions, we may process or disclose your Personal Information if it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; for example, if we are requested by an officer of a public body competent for investigating crime to cooperate in an on-going investigation, or where we decide to proactively disclose data to a third party having such an official authority (such as competent law enforcement).
6. Minors
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us. If you have any reason to believe that a minor has shared any information with us, please contact us at support@10bet.com
7. How we use the collected information?
We use your Personal Information for the purposes listed below:
- To set up, manage and update your account;
- To provide and operate the Services (such as for betting and payment processing);
- To communicate with you and to keep you informed of our latest updates to our Services and special offers;
- To market our Services (see more below under “Marketing”), as well as to serve you advertisements, personalised content including behavioral advertising;
- To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services). This enables
us to understand the Users' preferences in order to better customize and personalize our offers and ultimately offer products and services that better meet the needs and desires of the Users, as well as to improve core product features.
For this purpose, we collect the following information:
- Users' betting activity, capturing recording of betting sessions, as well as browsing and scrolling activity on our Services (including pages and links clicked, patterns of navigation, time at a page, devices used, where users are coming from etc.);
- Users' device data (including the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information).
- In certain cases, we may reach out directly to the Users and ask them to participate in an interview, survey or usability testing, or otherwise provide feedback on our products and Services. Such participation is voluntary and relies on the User's consent.
- For customer relationship management purposes, and to support and troubleshoot the Services and to respond to your queries;
- To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
- To provide you with a responsible gaming environment;
- To communicate with your and to process any of your requests to exercise your User Rights;
- To identify and authenticate your access to certain features of the Services;
- To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
- To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
- To investigate and resolve disputes in connection with your use of the Services;
- To assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of fund or income, or as
required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request:
- At times we need to ask you for your assistance to be able to confirm your identity and age, and show that you have sufficient funds to support your gambling activity. Where such information is required, your account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.
- In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving license or a document confirming your residential address such as a utility bill.
- In order to verify the source of wealth and the funds you use to bet with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.
- In addition, we use your Personal Information upon your specific and informed consent, such as for certain marketing and promotional activities.
8. Marketing
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; or (ii) the Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.
We also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
We will use your Personal Information for the purpose of providing you with promotional materials solely where we have a legitimate interest in doing so, or where we have obtained your affirmative consent.
You may at any time decline receiving further marketing offers from us or from our Marketing Affiliates by contacting us at support@10bet.com or by unsubscribing from receiving marketing materials by following the guidelines available on the marketing communications (such as clicking on an “unsubscribe” button). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you personaliszed content, service-related updates and notifications.
Please note: you can control the delivery of certain advertising or social campaigns through the settings offered by the respective third party platforms (e.g. Facebook).
In addition, if you download any of our mobile application to your device from the Apple AppStore or Google Play, the only way to prevent receipt of notifications is by changing the setting on the device itself.
9. Cookies Policy
Introduction
When you visit or access our websites or applications operated by us, or when you interact or engage with our content (“Services”), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies.
What are cookies?
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org.
Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Services smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.
Storing Tracking Technologies
We store Tracking Technologies when you visit or access our Services (for example when you are visiting our websites) – these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) who run content on our Services – these are called "Third Party Tracking Technologies".
Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
What types of Tracking Technologies do we use?
There are five main types of Tracking Technologies:
- Strictly Necessary Tracking Technologies –
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features. - Functionality Tracking Technologies – These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.
- Performance Tracking Technologies – These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).
- Marketing or Advertising Tracking Technologies – These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
- Social media Tracking Technologies – Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.
Tracking Technologies | Type | Purpose |
---|---|---|
Analytics Cookies | First party Tracking Technology | Performance Tracking Technologies These Tracking Technologies are used to collect information regarding how you interact with the content on our Services, attribution purposes (for example, the referral URL), etc. We use the information to compile reports, calculate the revenues due to us and, help us improve the Services and to offer personalized products and content. |
Hotjar | Third party Tracking Technology | Performance Tracking Technologies Hotjar is a tool that aggregates data on how visitors to our site use are using it. Hotjar uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in. For more information on Hotjar, how it collects data, what data it collects please and how to opt out of it collecting your information, please read Hotjar's privacy policy |
Xtremepush | Third party Tracking Technology | Performance, Marketing or Advertising Tracking Technologies Xtremepush is a multi-channel analytics and engagement marketing platform we use for analytics purposes, completing web forms, enabling web push notifications and for marketing purposes. Xtremepush Privacy Policy |
Iovation | Third party Tracking Technology | Strictly Necessary Tracking Technologies Iovation is used to prevent and detect devices associated with fraudulent or other malicious activity and provides device identification and fraud prevention services. Iovation Privacy Policy |
Google Analytics | Third party Tracking Technology | Performance Tracking Technologies This cookie is used to collect information about how visitors use our Services. We use the information to compile reports and to help us improve the Services. The cookies collect the number of visitors to the Services, where visitors have come to the Services from and the pages they visited, and other data. Google Privacy Policy |
Google Tag Manager | Third party Tracking Technology | Performance Tracking Technologies This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. Google Privacy Policy |
TrustPilot | Third party Tracking Technology | Performance Tracking Technologies These cookies are used to display reviews from TrustPilot, and gives you the opportunity to review us, as well as for analytics purposes. For more information on Trustpilot's Privacy Policy. |
Pingdom | Third party Tracking Technology | Performance Tracking Technologies These Tracking Technologies are used to monitor page load timing and services uptime, as well as record information about the performance of our website and its network availability. We use the Pingdom service to monitor our site to ensure a good customer experience. Pingdom Privacy Policy |
Google AdWords | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We use Google AdWords which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through our websites. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. Google Privacy Policy |
Bing | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We use Bing Ads to show you personalized ads. These cookies keep track of your surfing behavior, and help us understand how our Bing campaigns perform by tracking actions on our websites once ads have been clicked. Microsoft Privacy Policy |
Income Access | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We utilize Income Access, an affiliate marketing services, to help record the performance of the affiliate services provided. Income Access may record unique identifiers associated to your device to follow your activity within our website or app. This information is used to analyze and improve our services and to measure the effectiveness of our advertising campaigns. Income Access Privacy Policy |
Incapsula | Third party Tracking Technology | Strictly necessary Tracking Technologies This cookie is used to improve the security on our websites (such as for protection from Denial of Service (DDoS) attacks). Incapsula Privacy Policy |
Other cookies | First and Third party Tracking Technology | Strictly necessary Tracking Technologies These unlisted cookies might be in use on internal sections of the Services, in order to customize and simplify the user experience on the site by remembering choices you made and your log in credentials. |
How to manage your cookie settings
Please note that we do not recognize or respond to automated browser signals regarding Tracking Technologies, including "Do Not Track" requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.
- Turning off cookies via your web browser
Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device. - Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:
- Turning off third party cookies
You can turn off certain third party cookies for advertising purposes by visiting the Network Advertising Initiative, located here: http://www.networkadvertising.org/choices/ or the DAA opt-out program, which are located here: http://www.aboutads.info/choices/, here (for EU/EEA citizens): http://www.youronlinechoices.eu/ and here (for mobile devices): http://www.aboutads.info/appchoices
10. Targeted Advertising
We use third-party advertising technology to serve advertisements when you visit the Platform and use the Services. You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").
For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices .
11. With whom we share information?
We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following recipients:
- Any replacement service provider that we engage with to operate the Platforms;
- Companies within the Group and other affiliated companies;
- Gaming providers;
- Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
- Credit reporting agencies ("CRAs") and credit reference bureaus, including for conducting name, address and age checks. In order to open an account for you, we will supply your personal information to credit reference agencies and they
will provide us information about you. This includes:
- Identity and contact data;
- Information from your credit application;
- Information about your financial situation and financial history;
- Public information (including the electoral register);
- Shared credit details; and
- Fraud prevention information. We do so to check your identity, manage your account and prevent criminal activity. The identities of the CRAs, their role as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, their data retention periods and your data protection rights with the CRAs are explained in more details at the websites below:
- TransUnion (formerly Callcredit): https://www.transunion.co.uk/crain
- Equifax: https://www.equifax.co.uk/crain
- Experian: https://www.experian.co.uk/crain/
- Payment service providers, payment processors and banks;
- Any third parties who provides services in relation to the operation or promotion of the applicable Group’s brands;
- Any third party who provides you with tangible prize;
- Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
- Hotels and flight companies (such as in the context of offline events and promotions);
- Auditors, contractors or legal/financial/other advisers of any of the Group’s business processes;
- Any third parties who investigate, detect or prevent fraudulent or illegal activity or enable us to enforce our policies, including in order to ascertain your source of income or funds (e.g. governmental authorities, police, banks and other investigatory organizations);
- Gambling addictions bodies;
- Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
- Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).
In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:
- Storing such information on our behalf, for example by using cloud computing service providers;
- Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
- Performing research, technical diagnostics or analytics;
- Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled "Marketing"); and
- Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
- When it is necessary for the protection of your vital interest or the vital interest of another natural person.
12. International Transfer Of Information
Since we operate globally, it may be necessary for the provision of Services and to the extent required for the specific purpose, as stipulated in this Privacy Policy to transfer your Personal Information to countries outside the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the European Economic Area.
We use best efforts to ensure that your Personal Information is protected in accordance with our privacy policy, through contractual means (such as by using the contractual clauses approved by the European Commision for data transfer, as available here) or other means (such as ensuring that European Commission decisions determined such that jurisdictions offer adequate level of protection, as available here).
For more information about the transfer of your Personal Data outside the EEA, please contact us directly at support@10bet.com
13. Third Party Tracking Technologies
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies. To learn more see our Cookie Policy.
14. Third Party Services
While using the Services you may encounter links to third party websites, services or applications (such as third party messaging apps). Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.
Please be advised that such third party websites, services or applications are independent from the Group. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.
You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
15. Retention Of Personal Information
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, as strictly necessary to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, KYC and AML regulations, as well as to meet the Group's contractual obligations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping, responsible gaming reasons, resolving or exercising claims regarding potential disputes, and where the Group is guided to do so by the applicable supervisory authority.
16. Your Rights
You may contact us at any time by email (at: support@10bet.com), and request:
- To access or delete any Personal Information relating to you;
- To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
- That we will restrict or cease any further use of your Personal Information;
- That we will provide the Personal Information you volunteered to us in a machine-readable format.
- To object to the processing of your Personal Information (such as for marketing purposes);
- To withdraw your consent to our processing activities (provided that such processing activities rely on your consent, and not on a different legal basis);
- To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is necessary for the performance of the contract between you and us, or it is based on your explicit consent, as provided hereunder.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
17. How We Keep Your Information Secured
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
- Secure network topology, which includes intrusion prevention and Firewall systems;
- Encrypted communication;
- Authentication and Access Control;
- External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
18. Changes To The Privacy Policy
We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy on the Services and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
19. How To Contact Us
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at support@10bet.com or by sending a letter to:
Ocean Star Limited
Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
Attn: Data Protection Officer
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. The DPO will then look into your questions and whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the assessment and any steps that have been taken as a result.
If after raising your issues with the DPO you are unhappy with the resolution you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:
Office of the Information and Data Protection Commissioner
Level 2, Airways house
High Street
Sliema
SLM 1549
Malta
(+356) 2328 7100
idpc.info@idpc.org.mt
Last Revision: 08 May 2020 (Version: #57)
Security
Security
Responsibility
10bet clearly recognize that your online security is of absolute importance. We work tirelessly to ensure that your personal details and information is 100% secure and are proud holders of all mandatory certification and legal accreditation.
Encryption
We take our responsibilities in making sure that your online experience with 10bet is as safe and secure as technically possible, very seriously indeed. State-of-the-art technology including minimum 128-bit SSL digital encryption is deployed to secure all financial transactions, (look out for the padlock icon located bottom right of the page). This shows you that you are in a secure area and that any details sent are encrypted. These are the same security systems as banks andcredit card companies use, the worldover, to maintain customer information security and integrity.
Firewall
The 10bet website also uses a protective Firewall that acts as a shield between the website itself and the outside Internet. This acts as an additional layerof protection guarding us and our clients against unauthorised access.
Auto Time Out
Our systems automatically detect periods of inactivity when you are logged on and will automatically 'time out' your session for your protection.
Verification and Protocols
For the benefit of all our members we act to identify the fraudulent use of credit cards through our sophisticated credit card verification system.
Cards are verified either over a secure line or using a secure FTP - FileTransfer Protocol. Nocard data or bank details are ever shared over the Internet nor do we ask your bank for personal information over the phone during the validation process.
If for any reason details associated with a card are incorrect our security systems automatically suspend the account.
Trust 10bet to provide you with the safest, most secure online betting service on the market.
Last Revision: 31 March 2018 (Version #2)
Betting rules
Betting Rules
- These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
- The minimum amount for a bet is €0.05. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
- The operator reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
- The operator accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
- The operator reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
- Customers cannot cancel or change a bet once the bet has been placed and confirmed.
- Bets (excluding live betting) will be accepted until the earlier of: the advertised start time of the event or its actual start time. If a bet is inadvertently accepted which includes an event after its actual or advertised start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
- We also reserve the right to correct obvious errors with the input of betting odds. In such cases we could apply revised odds for final settlement on pre-live betting.
- Irrespective of which betting odds format you select for odds to be shown in your Customer account, all bets will be settled based on American odds.
- Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.
- The operator reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
- The operator reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) matchrigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with 10bet across any or all of our betting channels.
- When an event is cancelled, all related bets will be void automatically and accounts refunded.
- If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
- The operator does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
- Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
- 10bet offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
- The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
- Winnings will be credited to the Customer’s account following confirmation of the final result.
- The operator reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
- The operator reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, 10bet reserves the right to cancel any bet that may have been accepted retroactively.
- The maximum total winnings to any customer on any calendar day for bets placed with 10bet is €100,000.00 or equivalent (hereafter the “Maximum Daily Winnings Payout”).
- Fraud and Collusion:
- A number of bets may be treated as being one when a Customer places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
- Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, 10bet reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
- If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 21 above). 10bet is for sole use on an individual basis and for personal entertainment only.
- The operator allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at 10bet's discretion. 10bet reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.
- Your play shall be reviewed for irregular betting patterns. Irregular betting shall mean: (1) equal, zero or low margin bets or hedge betting by placing multiple bets; and (2) placing multiple bets in order to circumvent any maximum bet limitation (as shown on the betting slip or as agreed with 10bet). In case 10bet identifies an irregular betting pattern, we may: (i) void all of the Customer’s bets which are linked to irregular betting, except for the bet placed first; or (ii) cancel any bonuses or promotions applied to your account and remove any subsequent winnings relating to the bonus or free bet.
Last Revision: 23 February 2021 (Version: #10)
American football
American Football
Games must start in the same scheduling week of the league (scheduling week is Thursday-Wednesday, local stadium time, for NFL) for bets to have action.
For NCAAF the college football week is scheduled from Tuesday to Monday, local stadium time.
All bets on the game include overtime scoring unless stated otherwise.
Regular Season – Moneyline 3-Way Full-Time bets are settled either at FT or after Overtime has been played. Overtime could result in a tie in Regular Season games.
Playoffs – Moneyline 3-Way Full-Time bets are settled at FT, excluding Overtime.
Games must go at least 55 minutes of play for bets to have action. If a game is suspended before 55 complete minutes are played, all bets on the outcome of the game are refunded unless otherwise stated, except for bets on any markets that have been unconditionally determined.
In 2-way markets push rules apply unless otherwise stated below. Stakes on single bets are returned and in multiples/parlays the selection is treated as a non-runner.
If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets based on the original listing will be void.
Statistics provided by the official website of the relevant competition will be used to settle wagers. In the absence of an official website, or when significant conflicting evidence is present, bets will be settled based on an official score provider. Forfeited games, whether won or lost, will not count as a game played or completed (or any other similar term) for settlement purposes.
Season Player Propositions - For season long player prop bets, the nominated player must be in one game during the regular season for bets to stand.
Live-betting
Live betting game bets include overtime.
Points are considered regardless of whether they are scored before or after the bet is placed.
Teasers
Teasers/Super Teasers/Monster Teasers allow adjustment of points spread and game totals on two or more teams.
A fixed number of points are bought on all selections in the teaser. The number of teams selected and the number of points selected determine the payout odds:
6-point Teasers:
Two teams = -110/1.9
Three teams = +170/2.7
Four teams = +290/3.9
Five teams = +450/5.5
Six teams = +650/7.5
6.5-point Teasers:
Two teams = -120/1.83
Three teams = +150/2.5
Four teams = +240/3.4
Five teams = +400/5
Six teams = +550/6.5
7-point Teasers:
Two teams = -130/1.76
Three teams = +130/2.3
Four teams = +190/2.9
Five teams = +350/4.5
Six teams = +450/5.5
10-point Teasers (Super)
Three teams = -120/1.83 (push loses)
13-point Teasers (Monster)
Four teams = -120/1.83 (push loses)
All selections must be successful in order for the bet to win.
If a selection in the teaser is a push, the teaser will drop to the next lower level, in case a lower level is offered for that particular teaser.
A push in a two-team teaser without a loss will be considered “no action” and the stake will be refunded.
When placing a bet on a super/monster teaser a push will result in a lost bet.
Teaser bets will only be allowed on pre-match events and for selected leagues, including:
1. Regular teasers for NFL and NCAAF: 6, 6½ and 7 points
2. SUPER TEASERS: 3 teams teaser - buying 8 points, ties lose, odds -120/1.83
3. MONSTER TEASER: 4 teams teaser - buying 10 points, ties lose, odds -120/1.83
Buying points
Buying points allows you to change the point-spread or the game total of an American Football game. You can move the point-spread in order to get more points when betting on the underdog, and fewer points when betting on the favorite. You can move the total in order to get a higher total when betting on under or a lower total if betting on over.
Winners/Outrights
Bets will be settled according to the final league position including Play offs and according to the official site of the event.
Weekly props (Highest/Lowest scoring team/Game, Total points scored, Player with most, etc.)
Markets will include all games played on the Sunday of the league’s website. All scheduled Sunday games for that week must be completed (in accordance with the general rules) for bets to stand. Dead heat rules apply.
Winner
Predict the winner of the game. Bets include overtime if played. If the game ends in a draw, 2Way bets on Winner will be void.
Regular season wins
Team(s) listed on the wager must complete all scheduled regular season games (using schedule from Week 1 of regular season) for bets to have action unless remaining games during season would not affect the result. In the event of a venue change for a game(s), bets will stand. Any forfeited game that is considered an official result will count towards season long bets.
NFL Regular Season Wins markets do not include playoff or other postseason games.
For the purposes of regular season win total markets, ties are to be treated as losses.
NCAAF Regular Season Wins markets do not include playoff, conference championship, bowl games, or other postseason games.
Spread
Predict the winner of the game, applying the given spread (handicap).
Over/Under/Total points
Predict if the points scored by both teams will be over or under a given number.
Total field goals
1st half Total FGs
Predict the number of FGs scored in the 1st half. If the 1st half is not completed, then all bets are void unless the outcome has already been determined.
2nd half Total FGs
Predict the number of FGs in the 2nd half. If the 2nd half is not completed then all bets are void unless the outcome has already been determined. 2nd half includes OT, unless otherwise stated.
1st half
Bets settled on the first half result only.
Bets will be void if the match is abandoned before halftime.
If a match is abandoned during the second half then all first half bets are still valid.
2nd half
Bets settled on the second half result include overtime.
1st scoring play of the 2nd half
Predict the 1st scoring play of the 2nd half. 2nd half includes OT, unless otherwise stated. Possible selections are: TD, FG, Safety, No Score. If the match is not completed then all bets are void unless the market has already been determined.
1st/2nd/3rd quarter
Bets settled on the quarters result only.
If the entire game is not completed, wagers on quarters will have action in case the relevant period was completed.
4th quarter
Bets settled on the 4th quarter result include overtime (unless otherwise stated).
Halftime/Fulltime
Predict the result of a match at halftime and fulltime.
Example: If you choose 1/2, you bet on the home team to lead in the first half and the away team to win the game.
Bets on Halftime/Fulltime exclude overtime.
Team with highest scoring half
Predict the team with the highest scoring half. Tie is an option. If the match is not completed then all bets are void.
Odd/Even
A prediction of whether the total number of accumulated points in a game will add up to an odd or even number.
Result of drive (4-way)
All result of drive markets start on the first offensive snap of the ball. Any drives which are completed due to the end of the half or game, and do not explicitly result in one of the outcomes listed, will be void. The outcomes are as follows:
- Offensive Touchdown
- Field Goal Attempt – Field Goal Attempt is deemed the winner if the kicker kicks the ball. Blocked, scored, missed, or returned field goals will all be settled as Field Goal Attempt
- Punt - All punts returned for a touchdown will be settled as a Punt. Muffed/Blocked punts will be settled as a Punt and a new drive will begin with the next snap of the ball
- Turnover or Turnover on Downs or Safety - A turnover is classified as the defense gaining possession of the ball. The following will all be deemed as a turnover for settlement purposes:
o Interception or Fumble Lost (note, if the defense recovers and then fumbles back to the offense during the same play, a new drive will begin and the previous drive will be settled as a Turnover)
o Defensive touchdown (except when a blocked punt results in a touchdown)
o Turnover on downs
Result of next home/away team drive
For the market to be settled as a Field Goal Attempt or Punt the ball must be kicked by the kicker. Blocked Field Goals will be settled as Field Goal Attempt Blocked Punts will be settled as a Turnover. Any plays which result in a penalty and the continuation of the drive will be resulted as the official end of drive result. For drives, which are ended by the end of the current half or match, the market will be voided.
Result of next drive/Next drive result exact/Next drive result grouped/Next drive crosses 50 yard line/Next drive crosses opponent's 35 yard line/Next drive crosses opponent's 20 yard line
All Next Drive Markets start on the first offensive snap of the ball. Any Drives which are completed due to the end of the half or match and do not explicitly result in one of the outcomes listed will be void. Field Goal Attempt is deemed the winner if the kicker kicks the ball, blocked, scored, missed, or returned Field Goals will all be settled as Field Goal Attempt. Botched/Fake Field Goals are not considered a Field Goal Attempt. Punt is deemed the winner if the kicker kicks the ball. All punts returned for a touchdown will be settled as a punt. Muffed Punts will be settled as a Punt and a new drive will begin with the next snap of the ball. Turnover is deemed the winner if the Defense gains possession of the ball. In the case of an interception or fumble being fumbled and the offense regaining possession of the ball, the market will be settled as Turnover the winner and a new drive will begin with the next snap of the ball. Turnover on downs will be settled with Turnover as the winner. For Fumbles, settlement is determined on the yard line of fumble. For “Drive Crosses” markets, line of scrimmage must be established past line stated.
Offense score on 1st drive of the game
Bets settled as “Yes” if Touchdown or Field goal is scored by the Offense with the 1st drive of the game.
Drive crosses yard line markets
Bets will be settled accordingly in the following scenarios:
- Drive ends in Touchdown - The final line is the endzone and “Yes” will be settled as the winning selection
- Drive ends in Field goal attempt - The final line of scrimmage of the field goal attempt is the final Yard Line
- Drive ends in Fumble - The final Yard Line where the turnover occurs is settled as the final position
- Drive ends in Interception - The final yard line is the line of scrimmage of the play where the interception occurs
- Drive ends in a Safety - The drive ends in the team's own endzone, “No” will be settled as the winning selection.
- Drive ends due to time expiring in the 2nd and 4th quarter, and Overtime - The last line of scrimmage of the drive before time expires will be the final Yard Line
- Drives that end with unsuccessful 4th down attempts - The difference between the initial line of scrimmage and the Yard Line of where the unsuccessful attempt ends
- If the line of scrimmage is established past the listed yard line, “Yes” will be settled as the winning selection
Team play markets (First down Yes/No, Play attempt Rush/Pass, Play touchdown Yes/No)
Interceptions are counted as 0 yards. For fumbles that result in turnovers, the net yards between the line of scrimmage and the point of the recovery will count as the total yards on the play. All bets are void if a penalty is called on the play.
Next play total yards/Next play first down/Next play touchdown/Next play attempt type
Any play which does not occur due to the end of the half or match will be void. A sack will be settled as a pass attempt. Touchdown scored will be settled as First Down “Yes”. Void in the instance of an accepted, post-snap, penalty that negates the specified play bet on.
Team play first down
In the case of a touchdown, “Yes” will be settled as the winning selection.
Kick-off touchback
All bets are void in the event of an onside kick attempt. All bets are void if a penalty is called on the play.
Extra point made
Kick must be attempted, or bets are void. All bets are void if a penalty is called on the play.
2 point conversion
2-point attempt must be attempted, or bets are void. All bets are void if a penalty is called on the play.
Field goal made
Bets are void if no Field goal is attempted. All bets are void if a penalty is called on the play.
Punt fair catch
If the Fair catch is completed successfully, “Yes” will be settled as the winning selection. All bets are void if a penalty is called on the play.
Method of next score
Predict the method of next score in the match. Points after Touchdown do not count as scorers. If a game is abandoned, all bets will be void unless the outcome of a bet is already determined. In the absence of score bets will be void. Possible selections are: Touch down, Field goal or any other score.
Next score
Two-way selection to predict which team will score next in the match. Points after Touchdown do not count as scorers. If a game is abandoned, all bets will be void unless the outcome of a bet is already determined. Possible selections are: Team A or Team B
Team to score 1st and win
Predict if a team will score first and will win the game. If the match is not completed then all bets are void.
Total team points
"Total team points" is similar to Over/Under Wager.
Win/loss is determined by the points accumulated by a named team.
To qualify
Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification bets will be void.
Over time
Predict whether the game will go to overtime or not.
Highest scoring Half/Quarter
Highest Scoring Half (3W)
Predict the highest scoring half. 4th Quarter includes OT, unless otherwise stated. Tie is an option. If the match is not completed, then all bets are void unless the market has already been determined.
Highest Scoring Quarter (5W)
Predict the highest scoring quarter. 4th Quarter includes OT, unless otherwise stated. Tie is an option. If the match is not completed, then all bets are void unless the market has already been determined.
Total touchdowns in 1st half
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in 2nd half
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in 1st quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in 2nd quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in 3rd quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in 4th quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total touchdowns in Alternatives
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Touchdowns O/U
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Touchdown scorers
A touchdown scorer is the player who possesses the ball in the opponent’s end zone.
Bets on players not taking part in the match will be void.
If a match is abandoned, all bets will be void, unless a Touchdown is already scored. If a touchdown is already scored, all bets for First Touchdown Scorer will stand, bets on Anytime Touchdown Scorers will be void unless result is already determined, and all bets on Last Touchdown Scorer will be void. The selection stated “Defense” does not include special teams.
Tackles, Assists, Tackles and Assists, other defensive markets
Only defensive plays count towards these markets. Excludes any plays on Special teams.
Team to score first touchdown
Predict which team will score first TD in the game. If the match is not completed, then all bets are void unless the market has already been determined.
Team to score last touchdown
Predict which team will score last TD in the game. If the match is not completed, then all bets are void.
Winning margin
Predict the team to win the match and the margin of victory. Overtime is included (if played).
Race to 10
Predict which team will be the first to score 10 points in the game. If the match is not completed then all bets are void unless the market has already been determined.
2nd half race to 5/10/15/20 points
Predict which team will be the first to score 5/10/15/20 points in the 2nd half. 2nd half includes OT, unless otherwise stated. If the match is not completed then all bets are void unless the outcome has already been determined.
NFL fantasy props
NFL Fantasy Props, scoring system
Stat | Points |
---|---|
Passing Yard | 0.04 |
Passing TD | 4 |
Passing INT | -2 |
Rushing Yard | 0.1 |
Rushing TD | 6 |
Reception | 0.5 |
Receiving Yard | 0.1 |
Receiving TD | 6 |
Kick Return | 6 |
Punt Return | 6 |
Own Fumble Return/Recovery TD | 6 |
Fumble Lost | -2 |
Passing 2pt conversion | 2 |
Rushing 2pt conversion | 2 |
Receiving 2pt conversion | 2 |
NFL fantasy props, Settlement rules
Statistics provided by the official National Football League website will be used to grade wagers. We reserve the right to wait for official stat corrections by the league's governing body before
settling any wagers.
NFL fantasy props, General rules
Player(s) included in wager must play at least 1 snap for wager to have action.
Last Revision: 13 July 2022 (Version: #17)
Aussie rules
Aussie Rules
All bets shall be settled on official AFL result only.
All Australian Rules bets shall be settled including overtime if played, unless otherwise stated.
In the event that extra time is played all head to head betting will be settled inclusive of Extra time.
If a match is abandoned before the end of normal time, all bets on the match are void, except for those markets which have been unconditionally determined.
If a match is postponed and rescheduled to take place within 48 hours of the original start time, all bets on the match will stand.
If a match is no longer playing at the venue advertised, all bets will stand unless the venue has been changed to the opponent’s home ground, in which case all bets will be void.
AFL betting rules
All wagers shall be settled on the officially declared result from the AFL. This includes match winners and goal kicking statistics.
For the purposes of determining futures markets such as Make the Grand Final/Minor Premiership/Premiership/Top 4/ Top 8, all deductions of points by the AFL due to breaches of regulations shall stand.
Brownlow Medal betting will be paid on official results as presented at the awards night. In the event of two or more players having equal points, the Dead Heat rule shall apply.
Coleman Medal betting shall only take in the regular season – NAB cup and any other preseason fixtures shall not apply. Finals series do not apply.
For first goal scorer markets, bets on players taking no part in the match shall be void. If your player is an unused substitute, or takes the field as a designated substitute after a goal has been scored then bets on your player to score the first goal shall be made void.
Wire-to-Wire market is based upon a selection leading the match at the end of each quarter.
Time of first goal markets are based upon official AFL clock.
For all Futures markets that are determined by an outright winner, the Dead Heat rule shall apply.
Gameplay specifics
Scoring à Points = Goals (scores 6 points) + Behinds (score 1 point)
Like many other codes of football, the way to score points is to score goals. In Australian Football, there are two types of scores: a goal and a behind.
A goal umpire judges whether a goal or behind is scored.
Game length
The length of a game of Australian Football can vary from league to league, but is generally around 15 to 25 minutes per quarter. In the AFL, each quarter runs for 20 minutes plus time on – which makes up for time occupied in stoppages, such as when the ball going out of bounds, injuries, goals (or behinds) being kicked, or when the umpire is setting the angle of a free kick on goal. Time is kept by two off-field officials, known as "timekeepers", who sound the siren at the start and end of each quarter. A typical AFL quarter might run from 27 to 33 minutes, but may be even longer if, for instance, injuries cause delays. AFL breaks after the first and third quarters are six minutes, with a 20-minute break at halftime.[5] Thus, a match with quarters averaging 30 minutes would last about two and a half hours.
1st Quarter/2nd Quarter/3rd Quarter/4th Quarter
Bets settled on 1st/2nd/3rd/4th – Quarter Result final result only.
If a match is abandoned at any time those Quarter markets that are already determined will stand.
1st Half/2nd Half
Bets settled on the first/second half result only.
Bets will be void if the match is abandoned before half time.
If a match is abandoned during the second half all first half bets are still valid.
Outright
As stated in the AFL regulations above and overall Outright settlement – bets are declared valid for settlement as stated on official final league position.
Regular season winner
Predict the winner of the Regular Season. Wagers are settled on the final Regular Season position, unless otherwise stated.
Regular season most losses
Predict which Team will register most losses during the Regular Season. Dead heat rules apply.
Top 4 finish
Predict if certain team will finish within the Top 4 of a specific tournament. Wagers are settled on the final position, unless otherwise stated.
To miss Top 4 finish
A Team not to finish within the Top 4 of a specific tournament.
Top 8 finish
Predict if certain team will finish within the Top 8 of a specific tournament. Wagers are settled on the final position, unless otherwise stated.
To miss Top 8 finish
A Team not to finish within the Top 8 of a specific tournament.
To reach the grand final
Predict which team/s will qualify for the Final of the tournament. Wagers are settled on the final position, unless otherwise stated.
Grand final winning state
Predict which team/s will qualify for the Final of the tournament. Wagers are settled on the final position, unless otherwise stated.
First/Last to score
- Points – first / last to score any kind of point – goal or behind;
- Goals – first / last to score Goal;
- Behinds – first / last to score Behind;
Anytime goalscorer
Predict how many Points (combined between Goals & Behinds), Goals or Behinds (counted as separate scoring) – will be scored during the match.
Total Points/Goals/Behinds
Predict how many Points (combined between Goals & Behinds), Goals or Behinds (counted as separate scoring) – will be scored during the match.
Winning margin
Predict the Team to win the Match and the victory margin.
Race to (Points/Goals/Behinds)
Predict the Team to reach first to selected number of Points, Goals or Behinds during the match.
Odd/Even
Predict if the combined points scored from both teams will be odd or even. If a match is abandoned at any time all wagers will be void.
Double result (half time/full time)
Predict the result at Half time and Full time. All wagers are settled excluding extra time (80 minutes’ play). If a match is abandoned at any time all wagers will be void.
Highest scoring half
Predict in which half most points will be scored. All wagers are settled excluding extra time (80 minutes’ play). If a match is abandoned at any time all wagers will be void.
Highest scoring quarter
Predict in which quarter most points will be scored. All wagers are settled excluding extra time (80 minutes’ play). If a match is abandoned at any time all wagers will be void. Dead heat rules apply.
Game end in a Tie
Predict if the game will finish in a tie. All wagers are settled excluding extra time (80 minutes’ play). If a match is abandoned at any time all wagers will be void.
Last Revision: 29 September 2022 (Version: #6)
Bandy
Bandy
General rules
- All games must start on the scheduled date (local stadium time) for bets to have action. The exception is if we advertise an incorrect start time.
- If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, bets placed based on the original listing will be void.
- All match markets will be settled on the score at the end of regular time and will exclude overtime if played, unless otherwise stated.
- If scheduled playing time is changed from 2 halves x 45 minutes, to 3 periods x 30 minutes, full time bets will be considered valid and half-time bets will be void.
- Halves markets - The relevant half must be completed for bets to have action, unless the specific market outcome is already determined.
Specific Market Rules
- All pre-match bets are Excluding OT, unless otherwise stated.
- 2-Way Markets – Push rule apply unless otherwise stated.
- Total Goals Odd/Even – If there is no score all bets will be settled as Even.
- Winning Margin – includes Tie.
- Winning Margin 3 way – includes Any Other Result.
- Winning Margin 5 way (Any Team) – includes Tie.
- Highest Scoring Half – Predict the highest scoring half. Excludes overtime. Includes Draw.
- Team with Highest Scoring Half – Predict the team with highest scoring half. Push rule apply.
- Half Time / Full Time – Predict the winner at the end of the 1st Half and the Full-Time winner.
- Race to X Goals – includes Neither.
Settlement
- All settlements are based on the statistics and results provided by the official website of the league’s governing body on the day of the game, unless otherwise stated.
Outright
Predict the winner of the league/tournament. Bets will be settled according to the final standings, including playoffs (if played), unless otherwise stated.
1x2
Predict the outcome of the game. There are 3 possible results:
1 – Home team wins
X – Draw
2 – Away team wins
Spread
Predict the winner of the game, applying the given handicap (spread) to the result.
Over/Under
Predict whether the total goals scored by both teams will be over or under a given number.
Last Revision: 20 November 2020 (Version #2)
Baseball
Baseball
All games must start on the scheduled date (local time) for bets to have action. If a game does not start on the scheduled start date then all bets will be void. The exception is if we advertise an incorrect start time.
Bets on suspended games (which have already started) will carry over and have action as long as the game is resumed within 36 hours of the original start time. If a suspended game is scheduled to be resumed more than 36 hours after the original start time, all bets will be void, unless the wager has been unequivocally determined prior to the game’s suspension. This applies unless otherwise stated.
If a game is terminated before becoming official (not planned to be resumed from where it was halted) all bets will be void, unless the wager was already determined (i.e. game is terminated in 3rd inning, settlement on 1st inning O/U still stands).
An exception is made for games in which a Mercy Rule is used: the result at the time of the Mercy Rule call will be used for settlement purposes.
All bets include extra innings unless otherwise stated.
There must be at least 5 full innings of play unless the home team is leading after 4½ innings, for bets on Money Line to have action. If a game is called or suspended, the winner is determined by the score after the last full inning unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called. Monies will be refunded if the home team ties the game and it is then suspended. suspended games will not carry over to the following day.
The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets on Over/Under or Run line to have action with the exception of when a result has already been determined.
3-way Money Line is related to the first 9 Innings. Settlement will exclude any extra innings played. Extra Inning refers to any innings played after the full 9 innings ended in a tie. Highest Scoring Period will be settled with the result including any Extra Inning(s) played.
For 7 innings games the game must go at least 7 full innings (or 6½ innings if the home team is ahead) for bets on Over/Under or Run line to have action unless specified otherwise.
In 2-way markets push rules apply unless otherwise stated below. Stakes on single bets are returned, and in multiples/parlays the selection is treated as a non-runner.
If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets placed based on the original listing will be void.
In the case of a suspended MLB Playoff game, or College Baseball Tournament game, all wagers have action and will be graded after the completion of the game.
Statistics provided by the official website of the relevant competition will be used to settle wagers. In the absence of an official website, or when significant conflicting evidence is present, bets will be settled based on an official score provider.
Live-betting
All bets are action regardless of pitching changes. Extra innings count.
MLB wagers
Action bet
This is a bet where you pick a team regardless of the starting pitcher of the team. If a scheduled pitcher on either team is changed after you make your bet and before the start of the game, your bet is still active. The Action rules only apply on bets placed on all other markets that are not listed above.
Listed pitchers bet
You bet on a game based on the starting pitchers for both teams or either team. The names of the listed pitchers that are relevant for the bet will be included in the market name. If a listed pitcher for the market is changed after you make your bet and before the start of the game, your bet is deemed as "no action" and refunded. The Listed Pitchers rules only apply to the pre-live Listed Pitcher markets.
Live betting
Names of the starting pitchers in the selections for live betting are simply for informational purposes. Live wagers are action regardless of pitching changes.
Cash out note
For any Action bets, Cash Out will not be available in the following scenarios:
- When the game is now live.
- When there is a starting pitcher change after you make your bet and before the start of the game.
MLB player props rules
For any pre-live prop, the player(s) must start, and either throw at least one pitch (if pitcher) or record at least one plate appearance (if position player) in the designated game for the wager to have action. For any live prop, the player(s) must either throw at least one pitch (if pitcher) or record at least one plate appearance (if position player) in the designated game for the wager to have action.
On any live prop, the player(s) must either throw at least one pitch (if pitcher) or record at least one plate appearance (if position player) in the designated game for the wager to have action. For any pre-live prop to have action, the game must go at least 9 innings (8.5 innings if home team are ahead), or 7 innings (6.5 innings if home team are ahead) in a 7-inning game, unless the outcome of the prop has been determined in an official, shortened, game. For Total Bases Propositions, a batter is only credited for total bases if he hits a single (1 base), double (2 bases), triple (3 bases), or home run (4 bases).
Pitcher propositions “Total Runs Allowed” include both earned and unearned runs. Head to head player props for a specific game will have action as long as those players start and the game becomes official.
If a plate appearance market is offered and it is not recorded during the inning specified in the market header, wagers on that market will be void. The official ruling made by Major League Baseball on what constitutes a plate appearance for a given player will be used for settlement purposes when determining whether the plate appearance was recorded in the specified inning. Similarly, if a pitch result market is offered, and that pitch is not recorded during the plate appearance/inning specified in the market header, wagers on that market will be void. Live Plate Appearance/Pitch Result/Pitch Count markets will be void in the instance of an intentional ball/walk.
Next plate appearance (2-way)
The official ruling made by Major League Baseball on what constitutes a plate appearance for a given player will be used for settlement purposes when determining whether the plate
appearance was recorded in the specified inning. The “No” selection in this market is settled as “any other result” besides a hit, walk, or hit-by-pitch.
Specific Scenarios:
- Interference, Obstruction, or Sac Bunt/Fly will be settled as “No.”
- The “No” selection in this market is settled as “any other result” besides a hit, walk, or hit-by-pitch (“HBP”).
Next plate appearance next pitch result/pitch count
If a pitch result market is offered, and that pitch is not recorded during the plate appearance/inning specified in the market header, wagers on that market will be void. If a plate appearance is incomplete at the end of an inning, bets will be void.
Specific Scenarios:
- A batted ball that is caught in foul territory to record an out will be settled as “In-Play.”
- For settlement purposes, “Strike” only includes a swinging/called strike.
Plate appearance result exact (listed pitcher)
Reach on Error includes: On Error, Failed Fielder's Choice, Catcher Interference, Dropped Third Strike (where batter beats the throw to 1st).
Plate appearance result grouped (listed pitcher)
Plate appearance must be in the specified inning for the listed batter and against the listed pitcher, otherwise the bet will be void. Market will be void in the following scenarios: Error, Failed Fielder’s Choice, Catcher Interference.
Plate appearance result reach base (listed pitcher)
- “Yes” will be settled as the winner if the specified player hits a home run, or the result of the player’s at-bat ends with that player being on any base (including reaching base in scenarios such as fielder’s choice, an error, but excluding reaching via an intentional walk.
- “No” will be settled as the winner if the specified player does not hit a home run, or the result of the player’s at-bat ends with that player not being on base (including scenarios such as the batter recording a hit but being thrown out trying to stretch a single into extra bases, etc.).
Pitch result (listed pitcher)
- Hit by pitch and pitch out are included in the settlement for “Ball”.
- “In Play” includes any type of hit (single, double, etc.) in addition to any batted ball which results in an out(s) being recorded.
3-Batter reach base
- All bets stand irrespective of pitcher or batter substitutions. “No” selection in “On Base” markets include “any other result” besides a hit, walk, or hit-by-pitch. Interference, Obstruction, or Sac Bunt/Fly will be settled as “No.”
- The bettor is making a prediction for each of the first three batters due up in a half inning. The prediction for each batter is whether they will reach base or not (ex. no|yes|no is betting that the first and third batter of that half inning will not reach base, and the second batter will reach base)
- “Reach Base” will be settled as the winner if the specified player hits a home run, or the result of the player’s at-bat ends with that player being on any base (excluding reaching via an intentional walk).
- This bet is action regardless of any pinch hitters, pitching changes, etc.
Win probability (Pitcher to record a win)
Settled based on the official MLB ruling for a pitcher to be awarded with a win. The definition of this ruling may be found on MLB.com. This will be denoted in the box score with a “(W)” alongside the pitcher’s name.
Walk
A hit-by-pitch is not included in the definition and will not be graded as such.
MLB Grand Salami
Predict total number of runs scored in all games scheduled in MLB for that given day. All scheduled games must play at least 9 innings (8.5 if the home team is leading) for wagers on the Grand Salami to have action and all games must be started on their scheduled date. If any of the games are postponed , all wagers will be voided.
For the Grand Salami (Away Runs vs Home Runs), the home team runs will be the runs scored by the teams batting in the bottom of the inning.
Money line
Predict which team will win the game.
Regular season wins/Match-Ups
Team must complete at least 160 regular season games (including tie breakers) for bets to have action unless the remaining games during the course of the season do not affect the result.
Regular season specials/Stats
All markets refer to season statistics accrued in MLB and are transferable between American League and National League. Statistics accrued in any other League do not count.
All bets stand regardless of team relocation or team name change. The official site of the governing organization will be used for settlement purposes and any subsequent amendments to the results will not affect bets.
Run line
Win/loss is determined by the number of runs accumulated by both teams and then comparing with the run line given before the game start.
Run line -1.5
You win if your team wins the game with a run difference of two or more.
Run line +1.5
You win if your team wins or losing with in exactly a one run difference.
O/U / Totals / 2W Total Line
Predict the total runs achieved in a match.
Over 9.5
Your bet wins if there are more than 9 runs in the match otherwise your stake is lost.
Under 9.5
Your bets wins if there are less than 10 runs in the match otherwise your stake is lost.
Under 9
Your bets wins if there are less than 9 runs in the match. If there are 9 runs exactly the stake is returned otherwise your stake is lost.
Over 9
Your bet wins if there are more than 9 runs in the match.
If there are 9 runs exactly the stake is returned otherwise your stake is lost.
Total hits
Total Hits market will be settled by using the official MLB box score immediately following the conclusion of the game. The game must go at least 9 innings (8.5 innings if home team is winning) and both listed pitchers must start for the wager to have action. Extra innings count.
Odd/Even
A prediction of whether the total number of accumulated runs in a game will add up to an odd or even number.
The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets to have action.
Series betting
Bets are void if the statutory number of games (according to the respective governing Organizations) are not completed or changed.
Race to ‘X’ bets
Bets on "Race to X Points / Race to X Goals..." and similar markets refer to the team/participant reaching the earliest particular tally of points. If the market lists a timeframe (or any other period restriction) it will not include any other points tallied from other parts of the event which are not related to the mentioned time frame. If a Tie outcome is offered, this outcome wins if neither team reaches the listed score. If a Tie market is not offered and the listed score is not reached within the stipulated time frame, all bets will be declared void, unless otherwise stated.
1st to 3 runs
Predict which team will be the first to score 3 runs.
If neither team scored 3 runs bets on 1st To 3 Runs will be void.
1st/Last home run
First/Last home run means betting on which team will score the first/last home run.
If an Event is finished without any home run being scored then all wagers on First/Last home run will be void.
If an Event is abandoned after home run scored then all bets on First home run will stand while bets on Last home run will be void. If an Event is abandoned without any home run being scored then all wagers on First/Last home run will be void.
Total team runs
Total Team Runs is similar to Over/Under Wager. Win/loss is determined by the number of runs accumulated by a named team
The game must go at least 9 full innings (or 8½ innings if the home team is ahead) for bets to have action.
1st Inning Winner (pre-match) and 1-9 inning money-line 3way (live)
Predict the winner at the end of the first inning. Bets can be made by either selecting a Home Win, a Draw or an Away Win.
1st Inning run line (pre-match) and 1-9 inning line-handicap (live)
Bet type to predict the winner at the end of the first inning which includes preset advantage.
1st inning O/U (pre-match) and 1-9 inning line-totals (live)
Predict the number of total runs accumulated by both teams at the end of the 1st inning.
1st inning O/E
Predict if the total runs accumulated by both teams will be odd or even.
Team with highest inning
8.5 innings rule applies. Settled based on single highest scoring half-inning of the game. If both teams have the same highest score, “tie” is settled as the winner.
Team to win most innings
An inning will count towards this market if one of the following two conditions are met in said inning:
• Both teams have recorded three outs
OR
• The team batting second has scored more runs without recording three outs.
3/5/7 Innings lines/totals
Bets will be finalized after the first 3/5/7 innings of a game have been completed, unless the result has been determined at (or after) the middle of the 3/5/7 inning.
Exact score first 3/5/7 Innings
Bets will be finalized after the first 3/5/7 innings of a game have been completed. If the full 3/5/7 innings are not completed, bets will be void.
1st 5 Innings/Moneyline
Bets will be finalized after the first 3/5/7 innings of a game have been completed. If the full 3/5/7 innings are not completed, bets will be void.
Both teams score first 3/5/7 Innings
Settled on result after 5 innings (4.5 innings if the home team is ahead), and the result at the end of the game. If the game ends in a tie, bets are void.
3W run line and 3W handicap
Predict the winner with preset game advantage. There are 3 possible outcomes that include the preset game advantage – Home win, Draw and Away Win.
3W total
Predict if the total runs accumulated by both teams will be Over, Under or Exactly preset number.
Winning margin
Predict which team and with how many runs exactly will win from given options.
Total team O/E
Predict if the number of runs accumulated by the relevant team will be odd or even.
Double result/HTFT
Predict the result of a match after the First 5 innings and at the end of the game (Extra Innings count). If a game is abandoned, bets will be void. If the result after the extra innings is draw, bets will be void.
To qualify
Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification/win the cup bets will be void for.
Outright
Bets settled on final league position include play offs.
MLB regular season wins
Team(s) listed on wager must complete at least 98% of scheduled regular season games (using schedule from Opening Day) for bets to have action, unless remaining games during season would not affect the result. Play-in games do not count towards the regular season win total.
MLB doubleheaders 2020
During the MLB 2020 season, all doubleheaders will be played as two seven-inning games. All listed rules apply with the following differences:
- All markets settled according to the "8.5 innings rule" will be settled according to a "6.5 innings rule" - For bets to have action, the game must go at least 7 full innings (6.5 innings if the home team is ahead)
World Baseball Classic
The umpire-in-chief shall call a regulation game in the First Round of the Tournament and award the victory to the Federation Team that is ahead whenever:
- Such Federation Team is ahead by 10 or more runs after any complete inning, beginning with the completion of the seventh inning; or
- Such Federation Team is ahead by 15 or more runs after any complete inning, beginning with the completion of the fifth inning.
Pool Play and Tie-Breaking Procedures
First Round: In the First Round, the teams in each pool shall be ranked according to the percentages of games won in the First Round. The two teams with the highest such percentages in each pool shall advance to the Quarterfinal Round. If at the end of pool play in Round One of the Tournament, teams within a pool are tied with an identical winning percentage, the tie shall be broken in the following order of priority:
- The team that won the games between the teams tied shall be given the higher position. If three or more teams are tied and one of those teams won its games against all other teams it is tied with, then it will be placed in the higher spot. Similarly, if one of those tied teams lost its games against all other teams it is tied with, then it will be placed in the lowest spot.
- The tied teams shall be ranked in the standings according to the lowest quotient of fewest runs allowed divided by the number of defensive outs recorded in the games in that round between the teams tied.
- The tied teams shall be ranked in the standings according to the lowest quotient of fewest earned runs allowed divided by the number of defensive outs recorded in the games in that round between the teams tied.
- The tied teams shall be ranked in the standings according to the highest batting average in games in that round between the teams tied.
Last Revision: 07 March 2023 (Version: #68)
Basketball
Basketball
All games must start on the scheduled date (local time) for bets to have action. An exception is made if incorrect start time is announced on our website.
If a game venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets based on the original listing will be void.
All bets on a game include overtime unless otherwise stated.
In 2-way markets push rules apply unless otherwise stated below. Stakes on single bets are returned, and in multiples/parlays the selection is treated as a non-runner.
3-way Money Line & Double Chance markets bet settlement excludes Overtime.
48-minute games must go at least 43 minutes of play and 40-minute games must go at least 35 minutes of play in order for full-time bets to take actions.
If a game is suspended after the minimum time has been played and not resumed the same day, then regardless of whether the game is completed at a later date, the score when the game is halted will determine the betting results.
Champions League – If a match finishes in a tie and overtime isn’t played, Match betting and Normal Time Match betting (2-way) will be settled as a push. Should there be Overtime markets, they will be settled as ‘Yes’.
If a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time.
3x3, Streetball, Big3
For 3x3, Streetball and Big3 variations of this sport, settlement is based on official competition rules. When a match starts but is not completed, bets are void unless the specific market outcome is already determined.
Money Line
Predict which team will be the winner.
1st Half 3 Way money line
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets.1 st Half 3 W Handicap, which is settled according to the result of 1st half only.
1st/2nd/3rd Quarter 3 Way money line
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets. 1st/2nd/3rd Quarter 3 W Handicap, which is settled according to the result of 1st/2nd/3rd Quarter only.
Spread
Predict which team will be the winner, applying the given spread to the score.
Over/Under
Predict if the points scored by both teams will be over or under a given number.
1st half
All 1 st Half markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even) will be settled according to the result of the first half only. If the game is abandoned before half time, all 1 st half bets will be void.
Alternative 1st half
Predict which team will be the winner, applying the given alternative spread for the 1st Half.
2nd Half
All 2nd Half markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even) will be settled according to the result of the second half including overtime if played. If the game is abandoned bets will be void. An exception is made if there are 5 or less minutes of scheduled playing time remaining. In this case, bets will be settled according to the result at the time of abandonment.
Alternative 2nd half
Predict which team will be the winner, applying the given alternative spread for the 2nd Half, including overtime if played.
1st/2nd/3rd/4th Quarter
All Quarter markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even, Margin of Victory) will be settled according to the result of the relevant quarter. The 4 th quarter result includes overtime if played. Quarters must be finished in order for bets on them to be settled. If the game is abandoned during the scheduled playing time, bets on the running and following quarters will be void. Example:
If the game is abandoned in the 2nd Quarter, bets on the 1st Quarter will be settled, the rest (2nd/3rd/4th Quarter) will be void.
If the game is abandoned in the 4th Quarter (even if there are less than 5 min of scheduled playing time left), bets on it will be void. Bets on 1st/2nd/3rd Quarter will be settled.
If the game is abandoned in overtime, all Quarter bets will be settled. 4th Quarter bets will be settled according to the 4th quarter result, adding any points scored in overtime up to the time of abandonment.
Alternative 1st/2nd/3rd/4th Quarter
Predict which team will be the winner, applying the given alternative spread for the 1st/2nd/3rd Quarter.
Predict which team will be the winner, applying the given alternative spread for the 4th Quarter, including overtime if played.
1st/2nd/3rd Quarter double chance
Predict result of the 1st/2nd/3rd Quarter, covering two of the three possible outcomes.
Total team points
Predict if a certain team will score more or less points than a given number.
2nd/3rd/4th Quarter total team points
Predict if a certain team will score more or less points in 2nd/3rd Quarter than a given number.
Predict if a certain team will score more or less points in 4th Quarter than a given number, including overtime if played.
Total Odd/Even
Predict if the points scored by both teams will add up to an odd or an even number.
2nd half Odd/Even
Predict if the points scored by both teams in 2nd half will add up to an odd or an even number, , including overtime if played.
2nd half teams Odd/Even
Predict if the points scored by a certain team in 2nd half will add up to an odd or an even number, including overtime if played.
2nd/3rd/4th quarter Odd/Even
Predict if the points scored by both teams in 2nd/3rd Quarter will add up to an odd or an even number.
Predict if the points scored by both teams in 4th Quarter will add up to an odd or an even number, including overtime if played.
2nd/3rd/4th team quarter Odd/Even
Predict if the points scored by both teams in 2nd/3rd Quarter will add up to an odd or an even number.
Predict if the points scored by both teams in 4th Quarter will add up to an odd or an even number, including overtime if played.
Total team Odd/Even
Predict if the points scored by a certain team will add up to an odd or an even number.
Winning Margin/Margin of victory
Predict the winning team and exactly by how many points this team will win by choosing from given options.
Margin of victory 2nd/3rd/4th (to win by 3+)
Predict Margin of Victory for 2nd/3rd Quarter.
Predict Margin of Victory for 4th Quarter, including overtime if played.
Winning Margin 7way/12way (Any Team)
Predict the winning team and exactly by how many points this team will win by choosing from given options, including overtime if played.
Over Time
Predict whether or not the match will go into overtime. If the game is abandoned bets will be void unless overtime has already started. If overtime is played, while the regulation time result was not tied, all bets will be void.
Halftime/Fulltime
Predict the result of the game at half time and at the end of the game, including overtime if played. If a game is abandoned or for some reason ends in a draw and no overtime is played, bets will be void.
Highest scoring Half/Quarter
Predict in which half/quarter most points will be scored. This bet type includes overtime if played. Push rules apply. If a game is abandoned, bets will be void.
Team with the highest scoring quarter
Predict which team will score the most points in any quarter. If a game is abandoned, bets will be void. This bet type includes overtime if played. Push rules apply.
Special markets
To make the Final Four
To make the top four in playoffs (semifinals). A settlement will be determined according to the information provided by the official site of the Tournament.
To make the Playoffs
To make the Playoffs. A settlement will be determined according to the information provided by the official site of the Tournament.
Team regular season win total OU
How many games a team will win in regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not
being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Regular season MVP
Official award for most valuable player of the reg. season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information provided by
the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
MVP of the month
Official award for most valuable player of the month. Players must play in at least one regular season match in the specific month for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the month not being completed in the pre-defined schedule, all bets are void.
Final four MVP
Official award for most valuable player of final four. Players must play in at least one Final Four match for the bets to stand. A settlement will be determined according to the information provided by the official
site of the Tournament. In the eventuality of the Final Four not being completed in the pre-defined schedule, all bets are void.
MVP of the round
Official award for most valuable player of a specific round. Players must play in the matchup of that specific round for the bets to stand. A settlement will be made according to the information provided by the official
site of the Tournament in which the game is played. In the eventuality of the round not being completed in the pre-defined schedule,, all bets are void.
Best defender
Official award for best defender throughout the season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information provided by the official
site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Rising star
Official award for the best ''rising star'', young player of the season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information provided
by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish
in.
Coach of the year
Official award for the best coach of the year. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being completed in
the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Final four top scorer
Which player will score the most points in the final four. Players must play in at least one Final Four match for the bets to stand. A settlement will be determined according to the information provided by the
official site of the Tournament. In the eventuality of the Final Four not being completed in the pre-defined schedule, all bets are void.
Finals top scorer
Which player will score the most points in the finals. Players must play in at least one Final Four match for the bets to stand. A settlement will be determined according to the information provided by the official
site of the Tournament. In the eventuality of the Finals not being completed in the pre-defined schedule, all bets are void.
Series total games OU
How many games will be played in the series. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided by the official
site of the Tournament
To finish higher in regular season H2H
Which team will finish in a higher position in the regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality
of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Series correct score
With what exact score will the series finish. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided by the official
site of the Tournament.
Series game handicap
A team to cover a particular series game handicap. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided by the
official site of the Tournament.
Country of the winning club
Which country the winning club will be coming from. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being
completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Number of teams from a country to make the Final Four
Number of teams from a specific country to make final four (semifinals).A settlement will be determined according to the information provided by the official site of the Tournament.
In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Number of teams from a country to make the Playoffs
Number of teams from a specific country to make Playoffs. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality
of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Points scored in the regular season OU
How many points a team will score in the regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the
season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Points conceded in the regular season OU
How many points a team will concede in the regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality
of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Games won in the regular season
How many games a team will win in regular season (exact number).A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the
season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
1st coach to leave the team
Who will be the 1st coach to leave their team for any reason. A settlement will be determined according to the information provided by the official site of the Tournament.
Outright Winner Double Chance (inc playoffs)
Which two teams can win the league. Settled as a winner if either one of the teams win the competition (Incl. Playoffs). A settlement will be determined according to the information provided
by the official site of the Tournament. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets
will stand only if the season is completed within the same calendar year as it was originally due to finish in.
To reach finals
To make the finals. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets
will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Final matchup
Which two teams will play in the final. Settled as winner if both teams make the finals. A settlement will be determined according to the information provided by the official site of the Tournament. A settlement will
be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same
calendar year as it was originally due to finish in.
To finish top (regular season)
Which team will finish the regular season in the first position. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the
season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
To finish bottom (regular season)
Which team will finish the regular season in the last position. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of
the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Finishing position (regular season)
What will be the final regular season position for a team. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the
season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
To win series
Which team will win the series. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided by the official site of the Tournament.
When will series finish
In how many games the series will be finished. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided by the
official site of the Tournament.
Series Leader after X games
Which team will be leading the series after an exact number of games. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information
provided by the official site of the Tournament.
Game and Series double
Which team will win an exact game and the series after. Bets are void if the statutory number of games are not completed or are changed. A settlement will be determined according to the information provided
by the official site of the Tournament.
Top Scorer ( Inc. Play offs )
Which player will score the most points throughout the whole season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to
finish in.
Country of the Top Scorer
From which country will the top scorer be from. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not being completed
in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in.
Player X Regular Season Points
How many points a player will score in the regular season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to
finish in.
Player X Regular Season Rebounds
How many rebounds a player will collect in the regular season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to
finish in.
Player X Regular Season Assists
How many assists a player will make in the regular season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to
finish in.
Player X Regular Season Blocks
How many blocks a player will make in the regular season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information provided
by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish
in.
Player X Regular Season Steals
How many steals a player will make in the regular season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information provided
by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish
in.
Top Rebounder ( Inc. Play offs )
Who will be the Top Rebounder throughout the whole season. Players must play in at least one regular season match for the bets to stand. A settlement will be determined according to the information
provided by the official site of the Tournament. In the eventuality of the season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to
finish in.
Team X to win all regular season games
Team to win all games in the regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the season not
being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Team with most Away Wins in regular season
Team to win most away games in the regular season. A settlement will be determined according to the information provided by the official site of the Tournament. In the eventuality of the
season not being completed in the pre-defined schedule, bets will stand only if the season is completed within the same calendar year as it was originally due to finish in or the remaining games do not affect the result.
Who Will Go Further
Predict which team will advance furthest in the tournament. If both teams are eliminated in the same round, all bets will be void. Dead Heat Does NOT apply.
Winner / Outright
Bets will be settled according to the final league position including Play offs and according to the official site of the event.
NBA regular season wins
All 82 games must be played for bets to have action. If 81 or less games are played – bets will be voided.
To Qualify
Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification bets will be void.
Players
There are several markets available for any named players: points, rebounds, assists, steals, etc.
If the relevant player doesn’t get any playing time in the match, bets on him will be void. Any stats achieved in overtime (if played) will be taken into account for settlement purposes. Win/Loss is determined by a comparison between the stats achieved by the named player and a pre-given number of stats.
First Field Goal/Rebound/Assist/etc. markets - Settled on the first stated statistic recorded by any player, even if not listed. All bets on players who start the game are action. Bets on players who do not start the game are void. Free throws do not count as a field goal in first field goal wagers.
A settlement will be made according to the statistics provided by the official site of the Tournament in which the game is played.
Teasers
Teasers/Super Teasers/Monster Teasers allow adjustment of points spread and game totals on two or more teams.
A fixed number of points are bought on all selections in the teaser. The number of teams selected and the number of points selected determine the payout odds:
4-point Teasers:
Two teams = -110/1.9
Three teams = +170/2.7
Four teams = +290/3.9
Five teams = +450/5.5
Six teams = +650/7.5
4.5-point Teasers:
Two teams = -120/1.83
Three teams = +150/2.5
Four teams = +240/3.4
Five teams = +400/5
Six teams = +550/6.5
5-point Teasers:
Two teams = -130/1.76
Three teams = +130/2.3
Four teams = +190/2.9
Five teams = +350/4.5
Six teams = +450/5.5
8-point Teasers (Super)
Three teams = -120/1.83 (push loses)
10-point Teasers (Monster)
Four teams = -120/1.83 (push loses)
All selections must be successful in order for the bet to win.
If a selection in the teaser is a push, the teaser will drop to the next lower level, if a lower level is offered for that particular teaser.
A push in a two team teaser without a loss will be considered “no action” and the stake will be refunded.
When placing a bet on super/monster teaser, if there is a push result, the teaser will be lost.
Teaser bets will only be allowed on pre-match events and selected leagues, including:
1. Regular teasers for NBA, NCAAB or any other league in which teaser bets are allowed: 4, 4½ and 5 points
2. SUPER TEASERS: 3 teams teaser - buying 8 points, ties lose, odds -120/1.83
3. MONSTER TEASER: 4 teams teaser - buying 10 points, ties lose, odds-120/1.83
Last Revision: 20 February 2023 (Version: #12)
Bowls
Bowls
All matches must start on the scheduled date (local venue time) for bets to have action. The exception is if we advertise an incorrect start time. If a match does not take place for any reason (e.g. a player withdraws injured) all pre-match bets will be void and stakes returned. In the event of a match starting but not being completed then the player progressing to the next round will be deemed the winner.
For the following markets bets are void if the statutory number of sets are not completed or are changed. In the event of a set starting but not being completed, the following markets will be void, unless the specific market outcome is already determined:
- Match Handicap
- Total Points (2-Way)
- Total Sets
- Total Points Odd/Even
- Player Total Points (2-Way)
If no draw selection is offered and a match finishes in a tie then the result at end the of the tie-breaker will be used for settlement purposes. If no draw selection is offered and no tie-breaker takes place then all bets on the match betting market will be void.
Last Revision: 21 March 2019 (Version: #1)
Boxing
Boxing
If the fight does not take place as scheduled and is not played on the same date (local time) all bets are void. The exception is if we advertise an incorrect start time.
If the fight does not take place as scheduled and is not played on the same date (local time) all bets are void. Exceptions are: 1) if we advertise an incorrect start time and 2) if we set up a fight using an expected date before the exact date is known. Once an official announcement is made regarding the fight date the fight will be corrected to the official date and will then be subject to normal rules.
The bell sound is the sign for the beginning of the first round for betting purposes
When a fighter fails to answer the bell for the next round then his opponent will be deemed to have won in the previous round.
In declaration of a “No Contest” or “Technical Draw” all bets will be void and stakes will be refunded, with the exception of markets where the outcome has already been determined.
Winner
All bets will be valid regardless of changes to number of rounds to be fought.
Declaration of a draw - all bets will be void and stakes will be refunded. Tthis includes a fight which ends in a Majority Draw. Bets will be settled on the official result announced in the ring. Subsequent appeals/amendments do not affect settlement (unless the amendment was made due to human error when announcing the result).
Method of Victory
If for any reason the number of rounds in a fight is changed then bets already placed will be void and stakes returned.
Draw or Technical Draw - Draw is scorecard draw. Technical Draw is if the referee stops the fight before the start of the 5th round, for any reason other than Knockout, Technical Knockout or disqualification and results in all bets being void.
Knockout - Knockout is when the boxer does not stand up after a 10 count.
Technical Knockout is the 3 knockdown rule or if the referee steps in. Any corner retirement will be considered a technical knockout unless the fight is subsequently decided by the judges’ scorecards, or is a declared a No Contest.
Technical Decision - Decision is on scorecard points between the judges. Technical Decision is settled by the judges’ scorecards at any time other than at the end of the scheduled rounds. In the event of a Technical Decision before the end of the fight all markets that can be settled as Decision will be settled as Decision.
Total Rounds
If the scheduled number of rounds changes to a fight, all bets will stand unless the result would be automatically determined by the change to the number of rounds (in which case, such bets will be cancelled).
For settlement purposes, where a half round is stated, then 1 minute 30 seconds of the respective round will determine under or over.
For example: Over 90 seconds into the 7th round of a boxing fight will equal Over 6.5 rounds.
Knockdown Betting
For settlement purposes a knockdown is defined as a fighter being KO'd or receiving a mandatory 8 count (anything deemed a slip by the referee will not count).
Round or Group of Rounds Betting
If for any reason the number of rounds in a fight is changed then bets on round betting already placed will be void and stakes returned.
For betting purposes betting on rounds or groups of rounds is for a fighter to win by KO, TKO or disqualification during that round or group of rounds. In the event of a Technical Decision before the end of the fight all bets will be settled as a win by Decision.
What Round Will Fight End/When Will the Fight End
If for any reason the number of rounds in a fight is changed then bets already placed will be void and stakes returned.
For betting purposes ‘Fight To Go The Distance’ participant covers the bout being decided by Points, or ending in a Draw after the scheduled number of rounds.
In the event of a Technical Decision being declared, then settlement of both markets will be based on the final completed Round. This rule applies to Total Rounds as well.
Last Revision: 15 February 2023 (Version #3)
Chess
Chess
In the event of a match starting but not being completed all bets will be void, unless otherwise stated in the rules. An exception is made if we advertise incorrect starting time. All bets will be settled based on the official site of the Federation governing the tournament, unless otherwise stated in the rules.
Outright
Predict the winner of the tournament. Bets will be settled according to the final standings, including playoffs (if played), unless otherwise stated. All bets are considered valid, even if the player withdraws or doesn’t start the tournament at all. Dead-heat rules apply.
Moneyline
Predict the winner of the match according to the points collected by players based on played games. 1 point is awarded for a win, 0,5 points for a draw and 0 points for a loss. There are 3 possible outcomes:
1 – Designated home team player wins
X – Draw
2 - Designated away team player wins
Spread
Predict the winner (player who will collect most points) of the match/game, applying the given handicap (spread). If the statutory number of games/matches according to the official rules of the tournament is changed, all bets will be cancelled.
Last Revision: 26 September 2016 (Version #1)
Cricket
Cricket
All games must start on the scheduled date (local time) for bets to have action.
Abandoned or postponed matches are void unless rearranged and played on the same date (local time) or stated otherwise in the rules. An exception is made if incorrect start time is announced on our website.
“Test Matches” and “Two/Three/Four Day Matches” are excluded from the rules stated above.
If a match venue is changed, then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets based on the original listing will be void.
All wagers will be settled using the official result as declared by the relevant governing body of the match or competition concerned.
Push rules apply for all 2 way markets.
For the Hundred, an over will consist of 5 legal deliveries, so a full innings will be made up of 20 overs. All other rules remain the same as other formats unless otherwise specified within individual market rules.
One day/Twenty20/T10/100-Ball competitions
In matches affected by adverse weather bets will be governed by the official competition rules with the following exception: if a match is decided upon either a bowl out or the toss of a coin, then all bets will be void.
If a match is abandoned due to outside interference, then bets will be void unless a result is declared based on the official competition rules. In the event of a change of opponent from the one advertised then all bets for that match are void.
Where no specific price or state is quoted for the tie and the official competition rules determine a winner/progressing side, bets will be settled on the official result.
In competitions where a Bowl Out or Super Over determines a winner, then bets will be settled on the official result.
Innings runs
If Duckworth-Lewis method (D / L) is called into play and the runs for one of the teams are being reduced – market will be valid for settlement.
If the match is reduced in overs, prior to match commencing, bets on Innings Runs will stand. Bets will only be voided in this scenario, if further overs are lost once match has commenced, depending on what type of match, see below.
In one day matches – bets will be void if the intervention of rain or any other delay results in the number of overs being reduced by 5 or more from the originally scheduled, unless the market is already determined.
In
the event of a re-calculated Duckworth-Lewis method (D/L) target for the side batting second, with the amount of overs reduced being fewer than five (5), only the runs scored by the side batting first will be used for settlement. Additional
runs awarded to the side batting first for loss of overs due to the intervention of rain or any other delay will not be counted towards this market.
Twenty20 matches - bets will be void if the intervention of rain or any other delay results in the number of overs being reduced by 3 or more from the originally scheduled, unless the market is already determined.
In the
event of a re-calculated Duckworth-Lewis method (D/L) target for the side batting second, with the amount of overs reduced being fewer than three (3), only the runs scored by the side batting first will be used for settlement. Additional
runs awarded to the side batting first for loss of overs due to the intervention of rain or any other delay will not be counted towards this market.
T10 matches - bets will be void if the intervention of rain or any other delay results in the number of overs being reduced by 1 or more from the originally scheduled and when bets were struck, unless the market is already determined.
100-Ball matches - bets will be void if the intervention of rain or any other delay results in the number of balls being reduced by 21 or more from the originally scheduled and when bets were struck, unless the market is already
bets will be void if the intervention of rain or any other delay results in the number of balls being reduced by 21 or more from the originally scheduled and when bets were struck, unless the market is already determined.
In the event
of a re-calculated Duckworth-Lewis method (D/L) target for the side batting second, with the amount of balls reduced being fewer than twenty-one (21), only the runs scored by the side batting first will be used for settlement. Additional
runs awarded to the side batting first for loss of balls due to the intervention of rain or any other delay will not be counted towards this market.
Three/Four/Five day matches
A minimum of 50 overs must be bowled unless All Out or team declares. Otherwise bets void, unless settlement of bets is already determined. In the event of an innings being forfeited, all bets will be void.
Test matches/First-Class matches
Bets will stand according to the official result provided in case at least one ball has been bowled. If a match is abandoned due to outside interference, all bets will be void.
Draw no bet
Predict which team will be the winner. In case of a draw, all bets will be void. If a game is abandoned, bets will be void.
Double chance
Predict the match result to be either of the three options given. Bets will stand on the official result provided at least one ball has been bowled.
Xth 6 over runs
Predict how many runs will be scored in the specified number of overs. If the specified number of overs are not complete the bet will be void, unless the team is all out, declares, reaches their target or settlement of the bet has already been determined. In limited overs matches (50 Overs, 20 Overs and 10 Overs), bets will be void if the total innings is reduced at any stage to less than 80% of the stated maximum overs at the time the bet was placed, unless settlement of the bet was already determined before the reduction.
1st Xth overs runs (5 balls)
Predict how many runs will be scored in the specified number of overs (5 Balls). If the specified number of overs are not complete the bet will be void, unless the team is all out, declares, reaches their target or settlement of the bet has already been determined. In 100 ball matches (The Hundred) bets will be void if the total innings is reduced at any stage to less than 80% of the stated maximum overs at the time the bet was placed, unless settlement of the bet was already determined before the reduction.
Session runs
Predict how many runs will be scored in the specific session. The result is determined by the total number of runs scored, regardless of which team has scored them. If fewer than 20 overs are bowled in a session, bets will be void unless settlement has already been determined.
5 Over run bands
If the selected number of overs is not complete due to external factors or adverse weather then bets will be void, unless settlement of the bet is already determined. If the natural length of the innings is less than the selected number of overs (e.g. a team is all out in less than the selected overs or reaches their target) then bets will stand.
Next over runs
The specified over must be completed for bets to stand unless settlement has already been determined. If an innings ends during an over then that over will be deemed to be complete unless the innings is ended due to external factors, including bad weather, in which case all bets will be void, unless settlement has already been determined.
Next over runs (5 balls)
Predict the total runs scored during the next Over (5 Balls) of the 100-Ball match. Extras and penalty runs will be included. If Over (5 Balls) is not completed, bets will be void unless bets have already been determined.
Runs off delivery
The specified over must be completed for bets to stand unless settlement has already been determined. If an innings ends during an over then that over will be deemed to be complete unless the innings is ended due to external factors, including bad weather, in which case all bets will be void, unless settlement has already been determined.
Batsman total runs
Will named batsman score more or less runs than specified total
If the batsman finishes the innings not out, as a result of a declaration, the team reaching the end of their allotted overs, or the team reaching their target; his score will be the final result. If a batsman does not bat, the bet will be void. If a batsman is not in the starting XI, bets will be void.
If a batsman retires hurt, but returns later, the total runs scored by that batsman in the innings will count. If the batsman does not return later, the final result will be as it stood when the batsman retired.
In all limited overs matches (50 Overs, 20 Overs, 10 Overs and The Hundred), bets will be void if it has not been possible to complete at least 80% of the scheduled overs in either innings due to external factors, including bad weather, unless settlement has been determined, or goes on to be determined. Result will be considered determined if the line at which the bet was placed is passed, or the batsman is dismissed.
In drawn First Class matches, bets will be void if fewer than 200 overs are bowled, unless settlement of the bet has already been determined.
Next over wicket? (Yes/No)
For settlement purposes, any wicket will count, including run outs. A batsman retiring hurt does not count as a wicket. If a batsman is timed out or retired out then the wicket is deemed to have taken place on the previous ball.
If Over is not completed, bets will be void, unless market is already determined
Next over Odd/Even
Zero will be deemed to be an even number.
If Over is not completed, bets will be void.
Fall of next wicket
Predict whether the next wicket will fall before or after a specified number of runs have been scored. Bets are void if the wicket stated does not fall unless a winning market has already been established. If a player retires hurt all bets struck on that wicket are carried over onto the next partnership until a wicket falls. If a player retires out all bets struck on the wicket will be settled as normal.
In One Day Internationals and other limited overs matches, Fall of Wicket bets will be void if the scheduled number of overs for the innings is reduced by 5 or more overs after the bet was placed, unless settlement is already determined.
In Twenty20 matches, Fall of Wicket bets will be void if the scheduled number of overs for the innings is reduced by 3 or more overs after the bet was placed, unless settlement is already determined.
In 100-Ball matches, Fall of Wicket bets will be void if the scheduled number of balls for innings is reduced by 21 or more.
Top batsman/Top bowler
Only the first innings count. Bets on players not selected in the starting 11 or designated as substitutes, will be void. If a player is selected but does not bat or field, Bets on players who are selected but do not bat or field will be settled as losers. Dead Heat rules apply. If two players or more end on an equal number of wickets, then the bowler with the least number of runs conceded will be deemed the winner.
There is a minimum number of overs that should be played before the game is interrupted, or All Out. Otherwise all bets will be void:
- One day International – 20 overs
- All Domestic 40 Over Competitions – 10 overs
- All Domestic 50 Over Competitions – 20 overs
- All Twenty20 Cup – 6 overs
- 10 Over Matches – 6 overs
- All 100-Ball Matches – 40 Balls
- Test Cricket – A minimum of 50 overs must be bowled unless All Out. Otherwise, the bets are void.
Man of the match
Bets are settled on the officially declared man of the match. Dead Heat rules apply.
To win the toss
Predict which team will win the coin toss at the beginning of the game.
Highest individual score
Minimum number of Overs must be played, otherwise all bets will be void:
- Twenty20 matches – full 20 overs for each Team;
- One Day matches – at least 40 overs for each Team;
- 100-Ball Matches – full 100 balls for each Team
- Test & First-Class matches – whole match counts; if game is drawn there must be minimum of 200 overs bowled for settlement;
Highest opening partnership
If the batting team reaches the end of their allotted overs, reaches their target or declares before the first wicket falls, the result will be the total amassed. For settlement purposes, a batsman retiring hurt does not count as a wicket.
In One Day Internationals and other limited overs matches, bets will be void if the scheduled number of overs for the innings has been reduced by 5 or more overs when the bets were placed, unless settlement has already been determined.
In Twenty20, bets will be void if the scheduled number of overs for the innings has been reduced by 3 or more overs when the bets were placed, unless settlement has already been determined. Bets will also be void if one team faces less overs than the opposition, unless settlement of bet had already been determined before reduction of overs took place.
100-Ball matches bets will be void if the scheduled number of balls for the innings has been reduced by 21 or more balls when the bets were placed, unless settlement has already been determined. Bets will also be void if one team faces less balls than the opposition, unless settlement of bet had already been determined before reduction of balls took place.
In drawn First Class matches, bets will be void if fewer than 200 overs have been bowled, unless settlement of the bet has already been determined. In First Class matches the market refers only to each team’s first innings.
Wickets lost In "X" runs
Settlement is determined by the number of wickets lost by the time a specific score is reached. If a team declares or reaches their target or the quoted score is otherwise not reached, then the wickets lost at that time will be the result of the market.
Test Matches and First-Class Matches – All bets will stand irrespective of delays caused by rain or for any other reason.
One-Day Matches> - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 5 overs or more than that scheduled when the bets were struck unless settlement of bets is already determined.
Twenty20 Matches - Bets will be void if the intervention of rain or any other delay results in the number of overs being reduced by 3 overs or more than that scheduled when the bets were struck unless settlement of bets is already determined.
100-Ball Matches - Bets will be void if the intervention of rain or any other delay results in the number of balls being reduced by 21 balls or more than that scheduled when the bets were struck unless settlement of bets is already determined.
Most match sixes
Predict which team will score most Sixes in the game. If a match is abandoned before needed Overs for different types of Matches have been reached, all bets will be void.
In Test and County Championship matches the whole match counts. In Test drawn games a minimum of 200 overs must be bowled, otherwise bets will be void.
In Twenty20 matches the full 20 overs for each team must be played (unless a team is bowled out), otherwise bets will be void, unless settlement of bets is determined.
In 100-Ball matches the full 100 Balls for each team must be played (unless a team is bowled out), otherwise bets will be void, unless settlement of bets is determined.
In One Day matches where the number of overs has been reduced and the outcome has not been determined yet bets will be void. For settlement purposes this is all deliveries from which a batsman is credited with exactly six runs (including All-run/Overthrows). In matches decided by a Super Over, sixes hit during the Super Over will not count for settlement purposes.
Player to score most sixes
Bets placed on any player not in the starting 11 will be void. The following minimum number of overs must be scheduled otherwise all bets are void, unless settlement is already determined. Bets on players who are selected but do not bat will be settled as losers if one or more six is scored. Dead-heat rules apply.
In matches decided by a Super-Over, sixes hit during the Super-Over will not count for settlement purposes. Bets will be void if no Sixes are scored.
- Twenty20 Matches - The full 20 overs for each team.
- One Day Matches - At least 40 overs for each team.
Most match fours
Predict which team will score most Fours in the game. If a match is abandoned before needed Overs for different types of Matches have been reached, all bets will be void.
In Test and County Championship matches the whole match counts. In Test drawn games a minimum of 200 overs must be bowled, otherwise bets will be void.
In Twenty20 matches the full 20 overs for each team must be played (unless a team is bowled out), otherwise bets will be void, unless settlement of bets is determined.
In 100-Ball matches the full 100 Balls for each team must be played (unless a team is bowled out), otherwise bets will be void, unless settlement of bets is determined.
In One Day matches where the number of overs has been reduced and the outcome has not been determined yet bets will be void. For settlement purposes this is all deliveries from which a batsman is credited with exactly four runs (including All-run/Overthrows). In matches decided by a Super Over, Fours hit during the Super Over will not count for settlement purposes.
1st Wicket method
Predict the method by which the 1st Wicket in the game will be scored. If the game is abandoned before a wicket is scored or there is no wicket scored at all in the match, all bets will be void.
The options available are: Caught, Bowled, LBW, Run Out, Stumped and Any Other Method (includes Hit Wicket, Hit the Ball twice, Obstructing the field, Handled the ball or Timed out). If a player retires out, all bets struck on the wicket will be void
A Fifty/Hundred score in match
Predict if there be a 50/100 scored in the match. The following minimum number of overs must be scheduled, and there must be an official result (Duckworth - Lewis counts) otherwise all bets are void, unless settlement is already determined.
- Twenty20 Matches - The full 20 overs for each team.
- 100-Ball Matches – The full 100 balls for each team.
- One Day Matches - At least 40 overs for each team.
- Test and First Class Matches - The whole match counts. In drawn matches there must be a minimum of 200 overs bowled.
A Fifty/Hundred score in the 1st innings
Predict if a 50 or 100 will be scored in the 1st innings of the match. Bets are struck on the 1st innings of the match the settlement of which is determined by the team batting 1st (as opposed to both teams). The innings must be completed (declarations count) otherwise bets are void unless settlement is already determined.
Batsman to score 50+/100+ runs
Bets will stand if the player selected faces a single delivery. If the batsman does not face a single delivery, bets will be cancelled/void.
- Test Matches/First Class Matches - All bets will stand irrespective of delays caused by rain or any other reason providing a single ball is bowled.
- One Day Matches (40/50 Overs) - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 5 overs or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
- Twenty20 Matches - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 3 overs or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
- 100-Ball Matches - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 21 balls or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
Most run outs
Predict which team will create most run-outs whilst fielding. If a match is abandoned, all bets will be void. If a match is reduced in overs and a match result is reached, then the team which achieved most run-outs whilst fielding regardless of the number of overs or balls bowled will be the winner. In matches determined by a Super Over any run out during the Super Over will not count for settlement purposes. In Test Matches and First-Class Matches all innings of the match will count.
1st Over total runs / 1st 5 balls total runs
Predict the total runs scored during the 1st Over or 1st 5 Balls of the match. Extras and penalty runs will be included. If 1st Over or 1st 5 Balls is not completed, bets will be void.
1st Innings score
Prices will be offered for the number of runs scored during the 1st innings of the match, regardless of which team bats first. The following minimum number of overs must be scheduled otherwise all bets are void, unless settlement is already determined.
- Twenty20 Matches - The full 20 overs for each team.
- One Day Matches - At least 40 overs for each team.
Test and First-Class Matches - Declarations will be considered the end of an innings for settlement purposes. In the event of the 1st innings being forfeited all bets will be void. In the event of an innings not being completed due to outside interference or inclement weather all bets will be void unless settlement is already determined.
1st Innings lead
Both teams must complete their first innings for bets to stand (including declarations). Dead-heat rules apply.
1st ball of the match
Predict the outcome of the 1st ball of the match. Extras and penalty runs will be included. Runs scored from the bat and/or from extras (Wides, No Balls, Byes, Leg Byes or Penalty Runs) count. If 1st ball is not completed, bets will be void.
Runs at fall of 1 st Wicket
Predict the number of runs in the game at which 1st Wicket will fall. If a match is abandoned before the fall of 1st Wicket, or there is no Wicket in the game, bets will be void unless bet is already determined.
Dismissal method
Predict the method by which the first/next Batsman will be taken out. If there are no Wickets in the game or after the bet has been placed in Live Betting, all bets will be void.
Method of Dismissal 2-Way: The options available are: Caught and Not Caught (includes Bowled, LBW, Run Out, Stumped, Hit Wicket, Hit the Ball twice, Obstructing the field, Handled the ball or Timed out). A batsman retiring as hurt does not count as a wicket. If no further wickets fall all bets will be void. If a player retires out, all bets struck on the wicket will be void.
Method of Dismissal 6-Way: The options available are: Caught, Bowled, LBW, Run Out, Stumped or any other method (includes Hit Wicket, Hit the Ball twice, Obstructing the field, Handled the ball or Timed out). A batsman retiring as hurt does not count as a wicket. If no further wickets fall all bets will be void. If a player retires out, all bets struck on the wicket will be void.
Method of Dismissal 7-Way: The options available are: Bowled, Fielder Catch, Keeper Catch, LBW, Run Out, Stumped or any other method (includes, Hit Wicket, Hit the Ball twice, Obstructing the field, Handled the ball or Timed out). A batsman retiring as hurt does not count as a wicket. If no further wickets fall all bets will be void. If a player retires out, all bets struck on the wicket will be void.
Odd/Even
Predict if the sum of all runs scored in the relevant period (Match, Innings, Over) will be an odd or an even number. Extras and Penalty runs will be included for settlement purposes. If the relevant period is not finished, all bets on it will be void.
Total runs in match O/U
Predict if the number of runs in the relevant period (Innings, Over) will be over or under a given number. If the relevant period is not finished, all bets will be void.
The following minimum number of overs must be scheduled otherwise all bets are void, unless settlement is already determined:
- Twenty20 Matches - The full 20 overs for each team.
- 100-Ball Matches - full 100 balls for each team.
- One Day Matches - At least 40 overs for each team.
Test and First-Class Matches - The whole match counts. In drawn matches there must be a minimum of 200 overs bowled.
Race to 10 runs
Predict which player will score first 10 Runs in the game. Bets stand if all the listed players start batting, otherwise all bets will be void. Bets stand no matter which of the players starts batting first. If neither of the listed players reaches 10 Runs, option Neither is the winner. If a game is abandoned before any of the listed players reaches 10 Runs, and if both players are Out, option Neither will be the winner. Otherwise, bets will be void.
Total match sixes
Predict whether the total number of sixes in the match will be over or under a specified figure.
If an intervention from rain or any other delay results in the number of overs being reduced, from that scheduled when the bet was struck, open bets on total match sixes in a Twenty 20 match will be void, if the reduction is by 3 or more overs and void in other limited overs matches, if the reduction is by 5 or more overs.
In matches decided by a Super-Over, Sixes hit during the Super-Over will not count for settlement purposes.
Only Sixes scored from the bat (off any delivery - legal or not) will count towards the total Sixes. Overthrows and extras do not count.
Total match fours
Predict whether the total number of fours in the match will be over or under a specified figure.
If the intervention of rain or any other delay results in the number of overs being reduced from that scheduled when the bet was struck open bets on total match fours in a Twenty 20 match will be void if the reduction is by 3 or more overs and void in other limited overs matches if the reduction is by 5 or more overs. In a 100-Ball match, bets will be void if 21 or more balls are lost.
In matches decided by a Super-Over, Fours hit during the Super-Over will not count for settlement purposes.
Only Fours scored from the bat (off any delivery - legal or not) will count towards the total Fours. Overthrows, all run Fours and extras do not count.
Innings total fours and sixes
Predict whether the total number of fours or sixes in the innings will be over or under a specified figure.
If an intervention from rain or any other delay results in the number of overs being reduced, from that scheduled when the bet was struck, open bets on total innings fours or sixes in a Twenty 20 match will be void, if the reduction is by 3 or more overs and void in other limited overs matches, if the reduction is by 5 or more overs. In a 100-Ball match, bets will be void if 21 or more balls are lost.
In matches decided by a Super-Over, Fours and Sixes hit during the Super-Over will not count for settlement purposes.
Only Fours and Sixes scored from the bat (off any delivery - legal or not) will count towards the total innings Fours and Sixes. Extras do not count.
Total match wides
Predict whether the total number of wides will be over or under a specified figure.
If the intervention of rain or any other delay results in the number of overs being reduced from that scheduled, when the bet was struck all open bets on total match wides in a Twenty 20 match will be void if the reduction is by 3 or more overs and void in other limited overs matches if the reduction is by 5 or more overs. In a 100-Ball match, bets will be void if 21 or more balls are lost. In matches decided by a Super-Over, Wides bowled during the Super-Over will not count for settlement purposes.
Total match run outs
Predict whether the total number of run outs will be over or under a specified figure.
If the intervention of rain or any other delay results in the number of overs being reduced from that scheduled, when the bet was struck all open bets on total match run outs in a Twenty 20 match will be void if the reduction is by 3 or more overs and void in other limited overs matches if the reduction is by 5 or more overs. In a 100-Ball match, bets will be void if 21 or more balls are lost. In matches decided by a Super-Over, Run Outs during the Super-Over will not count for settlement purposes.
Match specials rules
Player Combined Runs - Bets will stand if either player listed in a combined runs selection faces a single delivery.
Player Combined Wickets - Bets will stand if either player listed in a combined wickets selection bowls a single delivery.
Player Combined 4’s/6’s - Bets will stand if either player listed in a combined 4’s/6’s selection faces a single delivery.
Most Runs/Most 4’s/Most 6’s - You are betting on a player/team to have the clear most runs/4’s/6’s. In the event of a tie, bets will be settled as losers. Bets will stand regardless of whether a named player faces a single delivery.
Top Batsman/Top Bowler - For the purposes of specials markets, you are betting on the player to be clear Top Batsman/Top Bowler. That is, the player who clear scores the most runs or clear takes the most wickets. In the event of a tie in either instance, bets will be settled as losers. Bets will stand regardless of whether the player faces or bowls a single delivery.
If there is a reduction in overs, the above match specials will be settled/voided as follows:
- Test Matches and First Class 4 Day Matches - All bets will stand irrespective of delays caused by rain or any other reason providing a single ball is bowled.
- ODI/50 Over Limited Overs Match - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 5 overs or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
- T20/T20 Internationals/20 Over Limited Overs Match - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 3 overs or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
- 100 Ball Cricket - Bets will be void if the intervention of rain and any other delay results in the number of overs being reduced by 21 balls or more than that scheduled when the bets were struck unless settlement of the bet is already determined.
Team with highest 1st 6/10/15 overs score or 1st 25 balls score
Predict which team will have the higher score after 1st 6/10/15 Overs or 1st 25 Balls. Push Rules apply. If either team do not complete number of overs or balls stated, bets will be void unless bet is already determined. In the event of a tie, bets will be void.
Batsman matches
Predict which Batsman will score more runs in the game. Push Rules apply. In Test and County Championship matches only the first innings counts for settlement purposes. Bets will stand if each Batsman has faced at least one ball.
Bowler matchbets
Predict which Bowler will take the most wickets in the game. Push Rules apply. In Test and County Championship matches only the first innings counts for settlement purposes. Bets will stand if each Bowler has bowled at least one ball. Wickets taken in a super over will not count for settlement purposes. In the event of both bowlers taking an equal number of wickets then the bowler with the least number of runs conceded will be deemed the winner.
Tournament markets
Tournament total 6’s
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply. Sixes scored in a super over do not count.
Tournament total 4’s
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply. Fours scored in a super over do not count.
Tournament total wide’s
If a bowler bowls a wide, all extra runs taken from the wide delivery count e.g. if it goes for 4 and is scored as 5 wides; for betting purposes, the delivery will count as 5 rather than 1 wide delivery bowled.For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply. Wide’s bowled in a super over do not count.
Total tournament run outs
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Run Outs in a super over do not count.
Total tournament stumpings
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Stumpings in a super over do not count.
Tournament team to hit most 6’s
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply. Sixes scored in a super over do not count.
Tournament highest individual player score
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply.
Total tournament centuries
For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply.
Tournament highest team score
What will the highest team score be during the series. For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply.
Tournament Hat-Trick
Bets settled as ‘Yes’, if a ‘hat-trick’ (deemed as when a bowler dismisses three batsmen with consecutive deliveries in the same match) is officially recorded during the tournament.
Bowler to take 5 wickets in a match?
Bets settled as “Yes” if a player takes 5 wickets in one match. - For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs.
Specials
Player X total world cup runs
How many runs will Player X score during the World Cup or Series?.Run bets will stand regardless of whether a player plays or not, unless otherwise stated; All runs scored during the tournament will count. For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs.Runs scored in a super over do not count. Must play at least one match for bets to stand.
Player X total world cup wickets
How many wickets will Player X take during the World Cup.Wicket bets will stand regardless of whether a player plays or not, unless otherwise stated; All wickets scored during the tournament will count. For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs.Wickets scored in a super over do not count. Must play at least one match for bets to stand.
Batsman match bet
Who will score most runs during the World Cup or Series? Player Run bets will stand regardless of whether a player plays all matches or not, unless otherwise stated; All runs scored during the tournament or series will count. For settlement purposes the official total will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply.Runs scored in a super over do not count. Both players involved in Match Bet must play at least one match for bets to stand. In the event of both players ending on an equal number of runs then bets are void.
Bowler match bet
Who will take most wickets during the World Cup or Series? Player Bowler bets will stand regardless of whether a player plays all matches or not, unless otherwise stated; All wickets taken during the tournament will count. For settlement purposes the official total or series will stand regardless of any matches being abandoned or reduced in overs. Dead-heat rules apply.Wickets scored in a super over do not count. Both players involved in Match Bet must play at least one match for bets to stand. In the event of both bowlers taking an equal number of wickets then the bowler with the least number of runs conceded will be deemed the winner.
Winner
Predict the winner of the league. Bets are settled on the final league position, unless otherwise stated.
Draw no bet
Predict the Series result to be either of the three options given.
Double chance
Predict the winner of the league. Bets are settled on the final league position, unless otherwise stated.
Series handicap
Predict the team which will win the series based on given Handicap.
Top series batsman/bowler
Any quoted player, who takes no part in the specified series, will be void. In the event of two or more players ending on an equal number of wickets, then the bowler with the least number of runs conceded will be the winner. Dead-heat rules apply.
To win pool
Predict the team which will finish top at their Pool. Dead Heat rules apply.
Finalists
Predict the two teams which will play in the Final of the Tournament.
Stage of elimination
Predict at which stage of the Tournament a certain team will be eliminated.
To reach the final
Predict if a certain team will reach the Final of the Tournament.
To finish bottom
Predict the team which will finish bottom at their Pool/Group/League. Dead Heat rules apply.
Triple century in series?
Predict if a triple century will be scored in a Series.
Team to win a test?
Predict if a Team will win a test match in a series.
Last Revision: 01 November 2022 (Version: #22)
Darts
Darts
All games must start on the scheduled date (local time) for bets to have action. The exception is if we advertise an incorrect start time.
Abandoned or postponed matches are void unless rearranged and played in the same date (local time) or stated otherwise in the rules.
In the event of the statutory number of sets/legs being changed or differing from those offered for betting purposes then all bets are void unless otherwise stated.
Pre-Live Markets:
Outright
Predict the winner of the tournament. In the event of a non-runner, all bets are void. Bets stand once the player participate in his first match of the tournament.
To Reach the Final
Predict which player will reach the final. In the event of a non-runner, all bets are void. Bets stand once the player participate in his first match of the tournament.
To Win a Quarter
Predict which player will win the quarter. In the event of a non-runner, all bets are void. Bets stand once the player participate in his first match of the tournament.
Darts Daily Specials
Bets on any of the below listed daily markets will be void if the scheduled number of matches do not take place, on the specified day of a tournament, unless the outcome has already been determined. 9 Dart Finish on day (Day 1,2,3 etc.)/170 Finish on day/Which game will produce most 180’s on day/Which game will produce highest checkout on day/Total 180’s on day/Player to score highest checkout on day/ Player to Score Most 180’s on day.
Elimination Stage
Predict in which stage the player will be eliminated. In the event of a non-runner, all bets are void. Bets stand once the player participate in his first match of the tournament.
Tournament Matchup
Predict which player will reach the higher round in (or win) the tournament. In the event of a non-runner, all bets are void. When players are eliminated at the same stage of the tournament bets will be void. Bets stand once the player participate in his first match of the tournament.
In-Play betting
Bets on any match market abandoned before the full completion of the statutory number of legs/sets will be void.
Winner full time
Predict which player will win the match. In the event of a match starting but not being completed, the player progressing to the next round or being awarded the victory is deemed the winner for settlement purposes. In the event of the statutory number of sets/legs being changed or differing from those offered for betting purposes then all bets will stand. Bets are void in the two-way market if the match result is a tie.
Handicap / Handicap alternative
Predict which player will win the match after the handicap scores have been applied. In the event of the statutory number of sets/legs not being completed, changed, or differing from those offered for betting purposes then all bets are void. All bets will be void if match is not completed.
Correct score
Predict the exact score of the game. If match is not completed, then all bets are void.
Correct score in 5, 23, 25, 27, 29 or 31 leg game
Predict the exact score of the game. If match is not completed, then all bets are void.
Draw no bet
Predict the winner. In case of draw, all bets are void. If match is not completed, then all bets are void.
Over/Under full time / Over/Under alternative
The prediction of the total number of sets/legs completed in the match. If match is not completed then all bets are void unless the quote has been exceeded.
Most 180s in match
Predict which player will score the most 180s in the match. In the event of the statutory number of sets/legs not being completed, changed, or differing from those offered for betting purposes then all bets are void. All bets will be void if match is not completed.
Over/Under total 180s in match
Predict the total number of 180s in the match. If match is not completed then all bets are void unless the quote has been exceeded.
Over/Under first leg total checkout
Predict the total checkout in the next leg. If the leg is not completed then all bets are void.
Total player 180s
Predict the total number of 180s for each player. If match is not completed then all bets are void unless the quote has been exceeded.
Highest Checkout
Predict the highest checkout score in the match for certain Player. All bets will be void if the match is not completed.
Winner highest checkout
Predict which player will make the highest checkout in the match. In the event of the statutory number of sets/legs not being completed, changed, or differing from those offered for betting purposes then all bets are void. All bets will be void if match is not completed.
Score highest checkout
Predict the highest checkout score in the match between both players. All bets will be void if match is not completed.
Over/Under first set 180s
Predict the total amount of 180's in the first set. If match is not completed then all bets are void unless the quote has been exceeded
First 180 in match
Predict the player to score the first 180 in the match. All bets void if match is not completed, unless the outcome is already determined. If no 180 is scored bets will be void.
To win 1st set
Predict which player will win the first set. If match is not completed then all bets are void unless the first set has already been determined.
First set total legs
Predict the total number of legs in the first set. If set is not completed then all bets are void unless the quote has been exceeded.
First set of darts
Predict first set of Darts. If match is not completed then all bets are void unless the first set has already been determined.
170 finish in match
Predict whether will be 170 Finish in the match. If match is not completed then all bets are void unless the market has already been determined.
First set exact score
Predict the exact score of the first set. If the match is not completed, then all bets are void unless the first set has already been determined.
Correct Score 5, 7, 9, 11 or 13 sets
Predict the exact score after 5, 7, 9, 11 or 13 sets. If the match is not completed, then all bets are void.
9 dart finish in match
Predict whether will be 9 Dart Finish in the match. If match is not completed then all bets are void unless the market has already been determined.
First leg 180
Predict whether any player will score a 180 in the first leg. If leg is not completed then all bets are void unless the market has already been determined.
Player 180 – First Leg
Predict certain player to score 180 in the first leg. If the leg is not completed, then all bets are void unless the market has already been determined.
Lead After
Predict the player who will lead after a specified number of Legs.
Score After 4 Legs
Predict the score after 4 played Legs. The first 4 Legs must be completed for bets to stand.
Score After 6 Legs
Predict the score after 6 played Legs. The first 6 Legs must be completed for bets to stand.
First dart in match
Predict type of first Dart in match. If match is not completed then all bets are void unless the first Dart has already been determined.
Match Double
Predict which player will win both conditions from the title. For Example: To Win the Match & Score Highest Checkout or To Win the Match & Most 180s. In case of equal Highest Checkout or Most 180s, one of the conditions is not met and the wagers will be settled as Lost. If match is not completed, then all bets are void.
Match Winner & Highest Checkout & Most 180s
Predict which player will Win the Match, Score Highest Checkout & Most 180s. In case of equal Highest Checkout or Most 180s, one of the conditions is not met and the wagers will be settled as Lost. If match is not completed, then all bets are void.
Live Markets:
Winner next leg
Predict which player will win the next leg. All bets void if match is not completed, unless the market has already been determined.
Over/Under next leg 180
Predict whether any player will score a 180 in the next leg. If the leg is not completed then all bets are void unless the market has already been determined.
Over/Under next leg total checkout
Predict the total checkout in the next leg. If the leg is not completed then all bets are void.
Last Revision: 08 December 2022 (Version: #13)
E-sports
E-sports
Official results - All E-sports bets will be settled on the official results as declared by the official organisers, administrator, or governing body of the specified competition. All decisions of the relevant E-Sports officials stand. Match period Handicap, Money Line and Over/Under markets use Maps won as scoring units. In the event of the number of maps changing in a match, all bets will be void except for match bets, provided an official result is provided by designated officials of the match.
If a match is not played or is postponed, bets on it will be void, unless it is played within 48 hours of the originally scheduled start time or new event will be opened for betting if necessary.
If a match takes place before the scheduled start time/date, then all bets placed after the actual start time will be void. All bets placed before the actual start time will stand. If a match, game, or map is not completed, all bets will be voided except those bets on completed matches or maps which will stand. An exception will be made when a player/team is disqualified, in which case the team awarded the victory according to the official for the competition will be settled as the winner. E-Sports events will have differing match formats depending on the competition and league. It is solely the responsibility of the customer to understand the formatting of a match before placing a bet.
If a player/team plays with a misspelled nickname or with a smurf account, the result and the bets are still valid, unless it is clear that this is not the player/team that was supposed to play that match.
If a player/team is given a walkover for at least one game/map/round before the match starts, all bets will be void.
In a match or map where one team or competitor starts with an advantage of one or more maps awarded due to the formatting of the tournament (for example due to one team coming from the upper bracket in a double elimination format), the match line will include the given advantage. If the advantage starts at 1-0, then map offering will start at map 2, if the advantage starts at 2-0, then map offering will start at map 3 and so on. If the advantage results from a walkover/default win awarded by an admin decision, this does not apply.
Player and Team Changes - If an E-sport team name changes (usually, but not limited to, sponsorship changes) but the roster remains the same, all bets will stand. If there is a replacement player or substitute player for any team in an E-Sports match, all bets will stand.
Any overtime or other tie breaker method used is considered valid when determining results.
If a match or map is replayed, all live betting on the original match or map will be voided.
If a tournament is not completed, all outright bets will be voided.
Winner full time
Predict which player/team will win the match (map/round if specified in the title). If a match, game or map begins, but it is not completed, all bets will be void. An exception is made when player gets disqualified, in which case player/team awarded the victory according to an official source for the competition will be settled as a winner. If scheduled number of rounds/maps is changed, bets on Winner are still considered valid.
Counter-Strike Global offensive (CS:GO)
Where a match goes to overtime, this will be included in settlement of markets.
If at least five rounds of a map are played with fewer than 10 competitors, all bets on the map will be void.
Last Revision: 27 June 2022 (Version: #3)
Football
Football
All match markets are based on the result at the end of the regular time. This includes any added injury or stoppage time but does not include extra time, time allocated for a penalty shootout or a golden goal.
An exception is made when this rule relates to friendly matches. In such cases, all match markets are settled based on the actual result at the end of the game (excluding any extra time), irrespective of whether the full 90 minutes is played. This rule applies only to matches with regular playing time of two 45-minute halves.
Some Soccer matches may have different playing schedules. In that case the following will apply:
90 minutes scheduled play (3 x 30 minutes). Full-time bets are still considered valid. Half-time bets are considered void.
80 minutes scheduled play (2 x 40 minutes). All bets are still considered valid.
If the playing schedule is different from the above stated, all bets are void.
Should any match be played prior to the date or kick-off time denoted then bets will stand provided the wager is placed not later than the revised kick-off time.
All bets on a match abandoned before the completion of the regular time will be void unless the match is rearranged and played on the same date (local time) or stated otherwise in the rules, except for bets on any markets that have been unconditionally determined.
If the game does not take place as scheduled and is not played on the same date (local time) all bets are void. An exception is made if incorrect kick-off time is announced on our website.
If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets based on the original listing will be void.
Bets will stand if we list a team name without specifying the term 'XI' in the name.
In the absence of an official source, or when significant conflicting evidence is present, bets will be settled based on our own statistics.
Extra time
All bets are settled on the official statistics for the extra time period only. Any goals, corners, etc. that were taken or scored during the regulation time do not count. Extra time does not include a Penalty shootout. If the match does not go to Extra Time [ET] all bets are void.
Markets offering:
- 3W Money Line
- 1st Half 3W Money Line
- Draw No Bet
- To Win To Nil
- 3W Handicap
- Total Goals
- Number of Team Goals
- Total Team Goals
- Teams Odd/Even
- Both Teams To Score
- 1X2 Rest of The Match
- Teams Clean Sheet
- Goal Crazy
- Corners
- Corners 1st Half
- Double Chance
- Exact Score
- Odd/Even
- 1st Team To Score
- Last To Score
- 2nd 10th Goal (Next Goal)
Penalty shootout
Markets offering:
- Penalties HC & OU - all of the penalty kicks taken during shootout
- To Win Penalties
- Total Penalties Taken - all of the penalty kicks taken during shootout
- Total Team Penalties Converted - only converted penalties count for settlement
- Penalties Sudden Death - select if the shootout will exceed the first 10 penalties
- Penalties Exact Score
- Team GK X Penalty Save - Predict if the GK will make a save. If there is no save, all bets will be void
- Team X Penalty Props - Predict specific method of penalty to be Scored/Missed. If the penalty is Scored/Missed in another way than the listed selections, bets will be settled as losers
- Team To Take 1st Penalty
- Team To Take Last Penalty
- Team To Miss 1st Penalty
- Last Penalty Score/Miss
- First - Twentieth Penalty - choose per each Team if First, Second, Third... Penalty taken will be either scored or missed
1X2/HC/OU for 5/10/15 Minutes markets
Predict the score within defined periods of 5, 10 or 15 minutes of live soccer games.
You can place bets on either 1X2 FT Money Line, Handicap or Over/Under.
Next minute markets
Each market refers to a specific 1 or 5 minute period in the match. It is split into minutes and seconds and it is displayed as part of the market title. 00:59 seconds counts as the first minute, 01:59 counts as the second minute, and so on.
Injury time does not count. For example:
The 5 minute period 40:00-44:59 refers to the first half only and does not include first half injury time.
The 5 minute period 45:00-49:59 refers to the start of the second half only and does not include first half injury time.
The 5 minute period 85:00-89:59 refers to the second half only and does not include second half injury time.
Settlement will be made based on:
- 1. The official website of the competition
- 2. The data transmitted by our data providers
- 3. The data from the TV broadcaster covering the match
If a match is abandoned during any of these minute markets, all bets placed will be void if the time of the bet period was not completed. Bets in which the time of the bet period was completed will be settled and not declared void.
If a specified minute period is not completed, all bets will be void unless a winning market has already been established prior to the stoppage in play. All disallowed or cancelled goals, corner kicks, cards, penalties, free kicks, goal kicks and throw-ins will not count.
Goal will be settled on the time the goal is scored.
- Corner is considered to have happened when it is AWARDED (not when it is taken).
- Cards - both yellow and red cards count. Only cards shown to players on the playing field count. Cards shown to non-players (managers, coaching staff, etc.) or substitutes on bench do not count. A card is considered to have happened when it is shown.
- Penalty is considered to have happened when it is AWARDED (not when it is taken).
- Free kick is considered to have happened when it is AWARDED (not when it is taken).
- Goal kick is considered to have happened when it is AWARDED (not when it is taken).
- Throw in is considered to have happened when it is AWARDED (not when it is taken).
1X2
Bets can be placed by either selecting a Home Win, a Draw or an Away Win. If a game is abandoned, bets will be void.
1 - Home Win
X - Draw
2 - Away Win
Asians
The Asian Line is a special type of handicap used for Soccer matches. Depending on the strength of each team, a handicap is issued for the game. This enables the odds for each side to be more similar, allowing more competitive betting opportunities. All bets on the Asian Handicap in live betting (including 1 st/2 nd half bets) are settled according to the score line. Any goals prior to the bet being placed are ignored for settlement purposes. If a game is abandoned, bets will be void.
Asian Handicap | What it means |
---|---|
0 | You win if your team wins the match. If there's a draw (0 goals difference), your stake is refunded. |
0.25 | You win if your team wins the match. If there's a draw, your bet is split in half: one half is considered a win, the other half is considered a draw and its stakes are refunded. |
0.5 | You win if your team draws or wins the match. |
0.75 | You win if your team wins or draws the match. If it loses with a one goal difference, you lose half of the stake. |
1 | You win if your team wins or draws the match. If it loses with a goal difference of one, your stake is refunded. |
-0.25 | You win if your team wins the match. If it draws you lose half of the stake. |
-0.5 | You win if your team wins the match. |
-0.75 | You win if your team wins the match with a goal difference of two or more. If it wins with one goal your bet is split in half: one half is considered a win, the other half is considered a draw and its stakes are refunded. |
-1 | You win if your team wins the match with a goal difference of two or more. If it wins with a goal difference of one, your stake is refunded. |
Live betting example:
Juventus vs Man United - Live score 1:0
Team | Asian Handicap | Odds |
---|---|---|
Juventus | -0.75 | 1.80 |
Manchester | +0.75 | 2.15 |
Final score 3:0
If you bet on Juventus £100, your net win is £80
Final score 2:0, 3:1
If you bet on Juventus £100, your net win £40
Final score 1:0, 1:1, 1:2, 1:3,2:1, 2:2, 3:2, 3:3
If you bet on Man. United £100, your net win is £115
Over/Under / Over/Under 1st/2nd Half
Predict the total goals scored in a match/period. Goals are considered regardless of whether they are scored before or after the bets are placed (unlike Asians, where the result before the bet has been placed is ignored). If a game is abandoned, bets will be void unless settlement is already unconditionally determined.
Over/Under | What it means |
---|---|
Under 2 | Bets win if there is either 0 or 1 goal scored in the match. If there are two goals exactly, the stake is returned. Bets lose if there are three or more goals scored in the match. |
Under 2.25 | Bets win if there is either 0 or 1 goal scored in the match. If there are two goals exactly, half the stake will win and half will be returned. Bets lose if there are three or more goals scored in the match. |
Under 2.5 | Bets win if there are 0, 1 or 2 goals scored in the match. Bets lose if there are three or more goals scored in the match. |
Under 2.75 | Bets win if there are 0, 1 or 2 goals scored in the match. If there are three goals exactly, half the stake will be returned and half will be lost. Bets lose if there are four or more goals scored in the match. |
Over 2 | Bets win if there are three or more goals scored in the match. If there are two goals exactly, the stake is returned. Bets lose if there is 0 or 1 goal scored in the match. |
Over 2.25 | Bets win if there are three or more goals scored in the match. If there are two goals exactly, half the stake will be returned and half will be lost. Bets lose if there is 0 or 1 goal scored in the match. |
Over 2.5 | Bets win if there are three or more goals scored in the match. Bets lose if there are 0, 1 or 2 goals scored in the match. |
Over 2.75 | Bets win if there are four or more goals scored in the match. If there are three goals exactly, half the stake will win and half will be returned. Bets lose if there are 0, 1 or 2 goals scored in the match. |
Total goals/Total goals 1 st Half
Predict the total goals scored in the match/1 st half by both teams. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
Over 2.5 - The bet will be a winner if there are 3 or more goals in the match/ 1 st half
Under 2.5 - The bet will be a winner if there are 2 goals or less in the match/ 1 st half
Total team goals/1 st half total team goals
Predict the total goals scored by a certain team in the match/1 st half. Own goals count to the team credited with the goal. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
For example:
Over 2.5 - The bet will be a winner if the team scores 3 or more goals in the match/ 1 st half
Under 2.5 - The bet will be a winner if the team scores 2 goals or less in the match/ 1 st half
1 st half: 1X2, asians and over/under
Bets will be settled on the first half result only. If a match is abandoned before half time, the bet will be void, unless the markets were unconditionally determined. If a match is abandoned during the second half then all first half bets are still valid.
2 nd half: 1X2, asians and over/under
Bets will be settled on the second half result only. If a match is abandoned then all bets will be void, unless the markets were unconditionally determined.
1X2 up to 30 th min, asians and over/under up to 30 th Min
All bets will be settled based on the score by the end of the 30-th min (29:59). If a match is abandoned before the 30 th min, bets will be void, except O/U bets which have already been determined. If a match is abandoned after the 30 th min, all bets will stand.
1X2 up to 70 th min, asians and over/under Up to 70 th min
All bets will be settled based on the score by the end of the 70-th min (69:59). If a match is abandoned before the 70 th min, bets will be void, except O/U bets which have already been determined. If a match is abandoned after the 70 th min, all bets will stand.
Draw no bet
Predict which team will be the winner. In case of a draw, all bets will be void. If a game is abandoned, bets will be void.
Double chance
A Double Chance market allows you to cover two of the three possible outcomes in a game with one bet. There is also Double Chance 1 st Half market, which is settled according to the result of the 1 st half only.
The following options are available:
1 or X - if the result is either a home win or a draw then bets on this option are winners.
X or 2 - if the result is either a draw or an away win then bets on this option are winners.
1 or 2 - if the result is either a home win or an away win then bets on this option are winners.
Exact score
Predict the exact score of the match by choosing from given results. There is another variation of this market available: Exact score 1 st Half – you have to predict the score of the 1 st Half.
Multi-bet exact score
Predict the final score of the game by choosing from given options. Every option includes several results. You win if the final score is the same as any of the results featured in the option you have bet on.
Otherwise you lose. For example:
You have bet on line: 1:0, 2:0, 3:0.
If the final score is either 1:0 or 2:0 or 3:0, you will win. If any other result occurs, your bet will be lost.
Multi goals FT/1-st half/2-nd half/teams
Predict whether or not a specific range of goals will be scored inside the full 90 minutes of each soccer game.
Selections are predefined goal ranges and “Other than” selections refer to any different goal range.
Example: if you place a bet on the "1-4 Goals" selection and the game ends in a 0-0 draw or with 5 or more goals scored, your bet will be lost. A winning bet in this market will be one placed on the "Other than 1-4" selection.
Multi goals premier
Predict whether or not a specific range of goals will be scored inside the full 90 minutes of the game. If a game is abandoned bets will be void, unless the market has already.
Halftime/fulltime
Predict the result of a match at halftime and at the end of regular time. If a game is abandoned, bets will be void.
Example: If you chose 1/X, you bet on the home team to lead in the first half and the match to end in a draw. Extra time and penalty shootouts do not count.
Halftime/fulltime premier
Predict the result of a match at halftime and at the end of regular time. If a game is abandoned, bets will be void.
Example: If you chose 12/X, you bet on the home team or away team to lead in the first half and the match to end in a draw. Extra time and penalty shootouts do not count.
Half time or full time
Predict the outcome of at least one of the game parts - either the Half-Time result or the Full time result – 3 Way. If the event is not completed, then all bets are void, unless the market has already been determined.
Both teams to score
Predict whether both teams will score at least one goal in the game. Own goals count towards the team credited with the goal. If a game is abandoned, bets will be void, unless the outcome of these bets is already determined.
"Yes” – meaning that both teams will score.
“No” – meaning that either team will not score.
Both teams to score in 1st half
Predict whether both teams will score at least one goal in the 1st half. Own goals count towards the team credited with the goal. If a game is abandoned, bets will be void, unless the outcome of these bets is already determined.
Both teams to score in 2nd half
Predict whether both teams will score at least one goal in the 2nd half. Own goals count towards the team credited with the goal. If a game is abandoned, bets will be void, unless the outcome of these bets is already determined.
Both to score no draw
"Yes" selection wins if:
Both Teams score and the event finishes with a winner (example: 2-1).
"No" selections wins if:
Either only one Team scores or Both Teams score but the event finishes in a draw (example: 1-0 / 1-1 / 2-2...).
Both teams to score in both halves
"Yes" selection wins if:
Both Teams score in both halves.
"No" selections wins if:
If both teams score but not in both halves or if neither team scores at all.
Team to score first & win/draw/lose
Winning selection is the one that fully accomplishes the combination of which team will score first and either win, draw or lose afterwards.
3 way handicap
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets. Bets are settled according to the final result. There is another option of this market: 1 st Half 3 W Handicap, which is settled according to the result of 1 st half only.
For example:
Handicap (-2) - You will win if your team wins the match with a goal difference of three or more.
Tie (-2) - You will win if the team with (-2) Handicap wins the match with exactly 2 goals difference.
Handicap (+2) - You will win if your team loses / draws / wins by 1 goal.
First to score/last to score/2 nd Goal/3 rd Goal/4 th Goal….
Predict which team will score the first/2 nd/3 rd/4 th/…./last goal in the match. Own goals count towards the team credited with the goal. If a game is abandoned all bets will be void, unless the outcome of a bet is already determined.
Winning margin
Predict the team to win the match and the victory margin. For example in a match Team A vs Team B:
Bet on Team A to win by 2 or more goals wins if the result is 2:0, 3:0, 3:1, 4:0, 4:1, 4:2, etc.
Bet on Team A to win by 1 goal wins if the result is 1:0, 2:1, 3:2, etc.
Bet on Score Draw wins in case of any draw results with the exception of 0:0, i.e. 1:1, 2:2, 3:3, etc.
Bet on No score draw wins only if the result is 0:0.
Bet on Team B to win by 2 or more goals wins if the result is 0:2, 0:3, 1:3, 0:4, 1:4, 2:4, etc.
Bet on Team B to win by 1 goal wins if the result is 0:1, 1:2, 2:3, etc.
Odd/even
Predict if accumulated goals by both teams will add up to an odd or even number. When no goals are scored, it is considered as Even for settlement purposes. If a game is abandoned, bets will be void, unless an outcome is already determined. There are several variations of this market:
Odd/Even – bets on it are settled according to Full time score
1 st Half odd/even – bets on it are settled according to the 1 st half result only
2 nd Half odd/even – bets on it are settled according to the 2 nd half result only
Teams odd/even
Predict if accumulated goals by a certain team will add up to an odd or even number. If this team has 0 goals, it is considered as Even for settlement purposes. If a game is abandoned, bets will be void, unless an outcome is already determined. There are several variations of this market:
Teams Odd/Even - bets are settled according to the goals scored by the named team for the Full time
1 st Half teams odd/even – bets are settled according to the goals scored by the named team for the 1 st half
2 nd Half teams odd/even - bets are settled according to the goals scored by the named team for the 2 nd half
Goalscorer
Predict if a player will score first/last/anytime goal in the match. Own goals are ignored for settlement purposes. If an own goal is scored, the previous or the next goal (if there are any) will be taken into consideration. If only own goals are scored in the match, it will be considered as No Goalscorer result for settlement purposes.
For Live Betting own goals will not count for first or subsequent goal scorers. If any goal is officially awarded as an own goal, the result of the following goal scorer market will count for the settlement of the original one - e.g. first goal of the game is an own goal. The scorer of the second goal will be settled as the winner for both the first and second goal scorer. In the event of the first goal scorer being an own goal and that being the only goal of the game, both the first and second goal scorers will be settled as no goal scorer.
Bets on players not taking part in the match will be void. For First Goalscorer, bets on players coming on as substitutes after the first goal has already been scored will also be declared void.
If a match is abandoned after the first goal has already been scored, all winning bets on First Goalscorer and on Anytime Goalscorer (bets on players who have already scored) will stand, all other bets on Goalscorer market will be void.
If a match is abandoned before a first goal is scored, all bets will be void.
Goalscorer premier
Betting options available on this market are:
First or Last Goalscorer – Predict if a certain player will score either first or last goal in the match
2 or more – Predict if a certain player will score 2 or more goals in the match
3 or more - Predict if a certain player will score 3 or more goals in the match
Own goals are ignored for settlement purposes. If an own goal is scored, the previous or the next goal (if there are any) will be taken into consideration. Bets on players not taking part in the match will be void.
If a match is abandoned, bets on this market will be void with the exception of any bets that have an already determined outcome.
Team goalscorer
Predict which player of a certain team will score the most goals in a League/Tournament.
Goals scored both in regular and extra time count. Penalty shootout goals do not count. In case two or more players score the same amount of goals, dead-heat rules apply. If there aren’t any goals scored by the named team, all bets will be void.
Top goalscorer
Players who are nominated to play for their teams are considered VALID bets regardless of whether they are sidelined or injured during the tournament. In case a player is transferred to a different club within the same league, goals scored prior to the move will be counted. If a player is transferred to a club in another league, goals scored prior to the transfer cannot be brought over to his/her new league. All bets will stand in case of any of the above-mentioned scenario, unless otherwise stated:
Own goals will be ignored.
Only League goals scored are counted.
Goals scored in playoff matches are not counted.
If two or more players score the same amount of goals, dead-heat rules apply.
Goalscorer exactas
Own goals do not count. If the first goal is an own goal, then bets will continue, and first scorer selection becomes the second goal and so on. Bets will stand regardless of how many goals are scored.
Teams to score in 1 st Half/2 nd Half/Both halves
Predict if a team will score at least one goal in 1 st Half/2 nd Half/Both halves. Own goals count to the team credited with the goal for settlement purposes.
If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
Teams clean sheet
Clean sheet means that a team will finish the game without conceding a goal. Own goals are valid for settlement purposes. If a game is abandoned, all bets will be void, unless settlement is already unconditionally determined.
For example:
Team Clean sheet team A “Yes” – in order for the bet to be settled as a winner team A should not concede any goal (including an own goal) in the game. If it does, the bet is lost.
Team Clean sheet Team A “No” – in order for the bet to be settled as a winner team A should concede a goal (an own goal counts as well) in the game. If it doesn’t, the bet is lost.
Head 2 head
If one or more contestants fail to start the tournament, all bets are considered void. If both teams reach the same stage, the bets will be void.
Total goals min
Total Goals Min is the sum of the minutes of all goals scored in the regular time of the game. Goal times are recorded as the full minute according to the official source. Any goal scored in the added time of the 1 st half will be recorded as the 45 th minute. Any goal scored in the added time of the 2 nd half will be recorded as the 90 th minute. As soon as a game kicks off it will be deemed to be in the first minute. So for example a goal scored after 24 minutes and 16 seconds will be settled as scored in the 25 th minute.
Win/Loss is determined by comparing Total Goals Min with preset number. If a game is abandoned, bets on this market will be void.
OU & goal crazy/goal crazy/1 st half goal crazy
Bets are settled on the total number of goals scored by both teams in the match - Goal Crazy, or for the 1 st half - 1 st Half Goal Crazy. If an event is abandoned during the 1 st half, all bets on this market will be void. If an event is abandoned after the 1 st half is completed, bets on 1 st Half Goal Crazy will stand and bets on Goal Crazy will be void. Example:
If you pick 2-3, you win if 2 or 3 goals are scored in the match/1
st half. Otherwise your bet is lost.
If you pick 3+, you win if 3 or more goals are scored in the match/1
st half. Otherwise your bet is lost.
Half with most goals
Predict in which half most goals will be scored. If match is abandoned, all bets will be void, unless the market is already determined.
Number of goals/number of goals 1 st half
Predict the exact number of goals scored in the match/1 st half by both teams. If an event is abandoned during the 1 st half, all bets on this market will be void. If an event is abandoned after the 1 st half is completed, bets on Number of Goals 1 st Half will stand and bets on Number of Goals will be void.
Number of team goals/number of team goals 1 st half
Predict the exact number of goals scored by a named team in the match/1 st half. Own goals count to the team credited with the goal. If an event is abandoned after the 1 st half is completed, bets on Number of Team goals 1 st Half will stand and bets on Number of Team Goals will be void.
First half/second half
Predict the result of first and second half separately. If a match is abandoned, bets will be void.
Example: To win a bet on '1/X’, the home team must win the first half and the result of the second half should be a draw. Extra time and a penalty shootout do not count.
1X2 rest of the match
All bets are determined without taking into consideration the current result at the time the bet is being placed – as if the game was starting again from 0:0 score after the bet had been placed. If a match is abandoned, all bets are void.
Example: Current result is 1-0 and final result is 1-1. The result for the bet settlement is 0-1:
1 - Bets on Home Team are lost
X - Bets on Draw are lost
2 - Bets on Away Team are winners.